At Favor, Runners are the lifeblood of our company, it’s at the core of what we are and it’s what we do. It’s what makes us different. To truly deliver on being a personal delivery assistant, we start in our own community.
Favor is looking for a motivated and organized Community Manager to join our Austin team. In this role, you will be the face of Favor, meeting with applicants and current Runners at our local facilities and preparing them for the exciting deliveries ahead. You will be responsible for supporting onboarding activities, providing a world-class experience, and have the opportunity to drive our local operations activities in wide variety facets including, analyzing local market data, onboarding new drivers, and much more. If you enjoy working with people, are a self-starter, have a great sense of humor, and if the thought of helping Favor continue to grow sounds exciting, we would love to meet you!
Guide drivers through the onboarding process whether in person, at an event, or via phone and email
Support applicants and Runners with your knowledge of both Austin and the Favor platform
Perform pre- and post- applicant outreach to get Runners approved and on the road
Work with current Runners to solve any issues that they may have
Uphold the Favor standard of service while working with all drivers
Flexible schedule: this is a full-time salaried role that may require some nights and weekends
Experience & Skills
Bachelor’s degree or equivalent experience required
Impeccable customer service and problem-solving skills
Excellent, clear verbal and written communication skills
Requires standing for long periods of time (although Favor will make accommodations for qualified individuals with disabilities)
Bonus points if you love the on demand industry so much that you're not just a customer but a Runner too!
Favor is the easiest way to get anything you want in your city delivered to your door in under an hour. Whether it’s lunch at the office, groceries for home or those errands you just don’t have time for — your personal assistant (we call them Runners) can deliver it in just a few taps.
Favor currently operates in 15 cities across Texas.