Sales Order Management Specialist

Fitbit, US - San Francisco

Stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to over 1,500 employees, sold over 60mm devices, and built a health and fitness community across the globe.  In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto!  Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.

From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.

Fitbit’s HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world.  Think you’ve found your fit?

Brief description of the job:

As a member of the Fitbit Sales Operations team, the Sales Order Management Specialist will be responsible for all aspects of order management within Fitbit Health Solutions and will have diverse responsibilities that include: 

  • Issuing and managing sales quotes and sales orders.
  • Communicating order confirmation, ship date, and tracking information to customers.
  • Working closely with the Fitbit Warehouses and Logistics and Operations teams to ensure timely delivery of all orders.
  • Providing reporting to external customers and internal business partners on open quotes and orders, shipments, backlog and returns.
  • Investigating and resolving all shipping issues including short-ships, damages, mis-shipments and lost goods.
  • Coordinating with the Finance and Accounting teams on all credit, payment, billing and returns issues.
  • Collaborating with Corporate Wellness Business Development Team to ensure a positive customer experience.

Experience Required:

  • 2 to 5 years of order management experience
  • Strong customer service and communication skills
  • Proficient in Microsoft Excel and Outlook
  • Experience using an ERP system
  • Bachelor’s Degree Required


  • Must be detail oriented, and able to work under tight deadlines and with a sense of urgency.
  • Excellent verbal communication and interpersonal skills.  
  • Can-do Attitude.
  • Outstanding follow-through, time management and planning skills to deliver results.
  • Must be able to work in a dynamic, fast-paced environment as market develops in unpredictable ways, producing high quality work and projecting a positive attitude.


Fitbit is proud to be an equal opportunity employer. We recruit, hire, train, promote, pay, and administer all personnel actions without regard to race, color, ancestry, national origin, citizenship, religion, age, sex (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), sex stereotyping (including assumptions about a person’s appearance or behavior, gender roles, gender expression, or gender identity), sexual orientation, gender, gender identity, gender expression, marital status, medical condition, mental or physical disability, military or veteran status, genetic information or other statuses protected by law. We interpret these protected statuses broadly to include both the actual status and any perceptions and assumptions made regarding these statuses.

San Francisco applicants: Pursuant to the San Francisco Fair Chance Ordinance Fitbit will consider for employment qualified applicants with arrest and conviction records.

About Fitbit

We're a passionate team dedicated to health and fitness who are building products that help transform people's lives. While health can be serious business, we feel it doesn't have to be. We believe you're more likely to reach your goals if you're encouraged to have fun, smile, and feel empowered along the way.

Want to learn more about Fitbit? Visit Fitbit's website.