Head of Account Management-Fitbit Health Solutions
Fitbit, US - San Francisco
Stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep
At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.
We started our journey in 2007—as a team of two with one big idea. Since then, we’ve grown to over 1,500 employees, sold over 60mm devices, and built a health and fitness community across the globe. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto! Offering award-winning products, a top-rated mobile app and an easy-to-use online dashboard, Fitbit provides personalized experiences that help our users reach their goals. With a reenergized focus on innovative devices, interactive experiences, and enterprise health we are transforming the way consumers and businesses see health & fitness.
Fitbit Health Solutions develops health & wellness solutions to help increase engagement, improve health outcomes and drive a positive return for employers, health plans and health systems.
From your first steps as a Fitbitter, you will be at the forefront of developing new products. Our culture combines the spirit of startup with the perks of being public. We offer a competitive benefits package and amazing perks like unlimited snacks, Friday happy hours, onsite workout classes, and a strong focus on a healthy work-life balance. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.
Fitbit’s HQ campus is located in the heart of San Francisco with office locations in Boston, San Diego and around the world. Think you’ve found your fit?
The Head of Account Management, Health Solutions will lead and grow teams of account managers across geographies and spanning customer segments including employers, health plans, health systems and partnerships. As a cross functional team leader, you will lead strategic initiatives aimed at maximizing participation, engagement, retention and overall customer lifetime value of our partners and customers. This role will partner closely with the Sales and Business Development team as well as the Marketing team to ensure a delightful experience for customers.
What You’ll Work On:
This team will be responsible for ownership of the full account lifecycle; from initial account plans, to implementation and success metrics for innovative programs incorporating Fitbit Health Solutions into wellness solutions, plan design & condition care programs. You and the team will have oversight of day to day program success, working closely with the product marketing, product and sales teams to deliver a customer-driven experience for clients, partners and the individual member.
You will partner to jointly lead strategic sessions with the Sales leadership including implementation plans, working sessions, and quarterly executive business reviews.
You will also play a vital role in scaling Fitbit Health Solutions’ Customer Success organization - including hiring, development and training. You will provide guidance to the team in managing their accounts and workloads and serve as a coach through challenging situations with the customers.
Who you are:
By nature, you are incredibly motivated by delighting customers and you have a strong sense of what it takes to make solutions from Fitbit exceed customer expectations. Your inherently motivating personality inspires your team to perform at the highest level. You bring a cross-functional perspective to Fitbit Health Solutions and work well with other departments, serving as a business partner to the Sales and Marketing teams and liaison for Fitbit Customer Support. You’ve had fantastic direct experience managing client relationships, as well as leading an account management team.
You thrive on building strong performing and strategic teams with demonstrated KPI’s and success metrics by showing prioritization, independent leadership, and a can-do attitude. You have excellent interpersonal skills (listening, written, oral and presentation) and are comfortable presenting to executive leadership as well as serving as the internal voice of the customer.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We're a passionate team dedicated to health and fitness who are building products that help transform people's lives. While health can be serious business, we feel it doesn't have to be. We believe you're more likely to reach your goals if you're encouraged to have fun, smile, and feel empowered along the way.
Want to learn more about Fitbit? Visit https://www.fitbit.com/
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