IT Network Engineer

Fitbit, US - San Francisco

Stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep

At Fitbit, our mission is to help people lead healthier, more active lives by empowering them with data, inspiration and guidance to reach their goals.

We started our journey in 2007—as a team of two with one big idea. Today, that idea has become a movement. Fitbit is now a publicly-traded company creating award-winning products and services that are available across the globe. We’re transforming the way the world sees health & fitness. In fact, the Fitbit Community has taken enough steps to walk from the Sun to Pluto. Our culture combines the spirit of startup with the perks of being public—offering a competitive benefits package and amazing perks like free lunches, Friday happy hours, on-site fitness classes and more. As part of our team, you’ll have the opportunity to grow your career, contribute your ideas to life-changing products and services, and—above all—have fun doing it.

Fitbit’s HQ campus is made up of three modern buildings located at the heart of SOMA in San Francisco. Monday-Friday you can feast your eyes on amazing views of the skyline, then feast yourself on some of the city’s best food trucks, lunch spots and coffee shops. When you’ve had your fill, lace up and make your way to the Ferry Building for the perfect post-work run or walk along the water (with the Bay Bridge as your backdrop)! 

Think you’ve found your fit? See what we’re looking for below and apply today.

Job Description:

The IT Network Engineer role is to develop, support, and maintain Fitbit’s global network, VPN, and remote access network infrastructure to support our demanding and rapidly expanding business. Ensuring the security, integrity and high-availability of the network and providing a stable and reliable networking to support our operations, IT enabled business processes, and our highly mobile team members.

The IT Network Engineer will monitor Information Technology trends, security alerts, advisories, concepts, best practice guidelines and principals to maintain and enhance our network and operational efficiency, and reduce risks. The IT Network Engineer will proactively maintain and assist the deployment of existing, new, and replacement network infrastructure implementations for facilities across the Fitbit global business.

What You’ll Work On:

  1. Ensure the high-availability, security, and responsiveness of the network infrastructure for a rapidly growing and evolving multinational company.
  2. Monitor and test system performance and ensure that business application performance meets agreed upon service levels, propose necessary changes, modifications, and system improvements.
  3. Plan and coordinate the implementation of system upgrades, maintenance fixes, and vendor-supplied patches.
  4. Recommend, evaluate, and execute modifications to system environments in order to improve efficiency, security, reliability, availability, and performance.
  5. Work closely with other I.T. Infrastructure, Business Applications Support, business functions, and management to establish and ensure enterprise level infrastructure support and service level agreements are met.
  6. Other duties as required.

Required Skills:

Technical Requirements

  • Four years’ equivalent work experience in a position responsible for managing enterprise network infrastructure for a large scale, multisite, or multinational corporation.
  • Extensive knowledge of wide-area-network technologies, VPN, routing, switching, and security in a multi-vendor and cloud-based services environment.
  • Extensive design, implementation, and operational experience with multiple firewall, routers, switches, proxy servers, application monitoring, remote access systems, and management platforms.
  • Strong experience with secure network practices, techniques, and systems across the entire stack from layers 1-7 of the OSI model.
  • Experience with enterprise network, wireless, and system monitoring, troubleshooting, and management tools.
  • Operational experience using PKI, certificates, two-factor authentication, and RADIUS/TACACS+ authentication systems.

Education / Certifications

  • A degree in computer science, information technology, a related discipline, or equivalent experience. 
  • Cisco CCNA, CCNP, or CCSP (Security &/or Routing & Switching)

Personal Attributes

  • Ability to manage multiple tasks, projects, and priorities and adjust based on business demands and changes.
  • Strong understanding the needs of business and the ability to apply the appropriate technology and process to solve the business requirements.
  • Good written and oral communication skills; good interpersonal skills.
  • Ability to understand and explain complex topics to both technical and non-technical persons.
  • Highly motivated and self-directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize tasks in a high-pressure environment.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Working Conditions

  • On-call availability 24X7
  • Regular evening and weekend work
  • Travel approximately 5-15%
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Nice-to-Have Skills:

Technical Skills:

  • Expert level understanding of network level security protocols such as IP/Sec (ESP & AH), TLS, SSL-VPN, GRE/IP, DMVPN, IKEv1 & IKEv2, ISAKMP, Diffie-Hellman, AES, and Symetric/Asymetric encryption methods.
  • Advanced large site wiring design, switching, VLANs, routing, and security.
  • Hands on experience with data center infrastructures, such as fabric switching, routing, compute, and storage area networks.
  • Experience with Cisco and F5 firewalls, remote access controllers, and hardware. F5 APM / VPN experience a strong plus.
  • Experience with incident management, change control processes, data loss prevention, operational security and standards compliance such as PCI-DSS, HIPAA, ISO 27000, and Sabanes-Oxley.
  • Vulnerability assessment, scanning, and ethical penetration testing experience.
  • Cisco Prime Infrastructure implementation, management, and monitoring.

Education / Certifications:

  • Cisco CCNA, CCNP, CCSP, CCDP (Wireless &/or Security)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

About Fitbit

We're a passionate team dedicated to health and fitness who are building products that help transform people's lives. While health can be serious business, we feel it doesn't have to be. We believe you're more likely to reach your goals if you're encouraged to have fun, smile, and feel empowered along the way.

Want to learn more about Fitbit? Visit https://www.fitbit.com/