Community Lead, Student & Alumni Experience

Flatiron School, Washington, D.C.

Learn. Love. Code.

About the Role

Community Leads are integral to the admissions process, student experience, and operational excellence of our Flatiron School campuses.

  • Alongside other Community Leads, you will support the Campus Director to enable our students to create their career.
  • In this role, your primary focus will be Student and Alumni Experience. You will be measured on your ability to build a positive student community and cultivate a strong alumni network in line with weekly and monthly targets through events, local marketing initiatives, and partnerships, supported by the Campus Director and the Director of Student Experience.     

Key Responsibilities

  • Produce events that drive a positive student community
  • Ensure all stakeholders are looped into student and alumni events happening on campus
  • Be the student ombudsperson. Advocate for the emotional and physical requests of our students
  • Be the point of contact for student concerns. This is both for feedback as well as using your emotional intelligence to show students how to be successful during the program
  • Administer and analyze feedback surveys. You will work with the Senior Program Manager to use that information to learn how the program can improve
  • Cultivate and lead the local alumni network to develop brand ambassadors and identify career opportunities for current and future alumni
  • Keep track of student and alumni rosters, calendars, communication lists and more
  • Support the Campus Director in making strategic decisions regarding the operational performance of the campus
  • Support the development and management of team members, including Technical Coaching Fellows


Experience & Requirements

  • 2+ years experience working with students, engaging a technical audience, or building alumni communities
  • Fluent local language and understanding of local culture required
  • Excellent interpersonal and networking skills
  • Strong verbal and written communication skills
  • Strong organization skills with the ability to multitask projects through from start to finish
  • Ability to run evening events twice per week
  • Passion and understanding for entrepreneurial communities


Critical Competencies for Success


  • You do what you love!
  • Credibility is earned at Flatiron School through execution and getting things done.
  • You get into the details and deliver results under highest expectations on time and quality.
  • Be ready to get hands-on with all aspects of the daily needs. The buck stops with you.
  • Pragmatism and outcomes orientation are valued and lead to wins.
  • You thrive in a fast-paced environment.


  • You have the flexibility to think outside the box.
  • You have the ability to foresee and identify needs of the team.
  • You take an innovator and creator’s approach to any issues that may arise. 


  • There is no room for “I” at Flatiron School. Every role and individual is in the organization to serve “We”.
  • Builds trust across the organization by being a good listener and inclusively soliciting input.
  • You are open to new and innovative solutions.
  • You must present well and communicate clearly and effectively to upper management and internal departments.
  • You’re willing to adjust course when appropriate new ideas or objections are raised.
  • You love working with people!


About Flatiron School

Flatiron School is a coding bootcamp with online and in-person courses that teach students real developer skills. Start one of Flatiron School’s job-guaranteed courses for Web and iOS Development, Certificate Courses, or Free Courses, and join a community of students passionate about learning to love code.

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