Global Operations Manager

Flexport, Amsterdam, NL

People-Driven Service Extended Through Software

Flexport is on a mission to fix the user experience in Global Trade.  We are the first licensed freight forwarder and customs brokerage built around a modern tech stack.  We help the world's fastest growing brands manage their international supply chains, providing a fully-managed service for moving products between any two places on the planet. 

Started in 2013, we've raised $204M from investors that include Peter Thiel’s Founders Fund, Google Ventures, First Round Capital, Bloomberg Beta, Y Combinator, & Wells Fargo.

As we enter our next phase of growth, we’re looking for pragmatic, customer-centric Global Operations Managers to join in a player-coach capacity. Salivating at the thought of building and growing client relationships while streamlining the inefficient industry of global trade?  Keep reading!

What you’ll do:

  • Serve as the face of Flexport for a book of clients - you succeed when they do;
  • Implement strategies to manage international supply chains;
  • Hire, train, and develop Operations Associates;
  • Identify and implement rate management strategies;
  • Shepherd clients through the complexities of international trade; and
  • Lead a squad in partnership with a Global Account Executive to drive Client Success, Operational Efficiency, and Revenue Generation.

What you’ll need:

  • BA/BS Degree;
  • Fluent English and Dutch;
  • 4+ years of experience in Logistics, Freight Forwarding, or Supply Chain;
  • Strategic thinking and ground floor execution - no job is too big or too small;
  • Excellent communication, interpersonal, and organizational skills;
  • An obsession with client happiness. You succeed when they succeed;
  • The desire to lead, train, and develop up and coming industry talent.
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

About Flexport

Flexport is a licensed freight forwarder that uses people and software to manage the complexity of international trade. Shipping something from Shenzhen to Cincinnati or Rotterdam to LA requires complex coordination. Currently that’s done by telephones, spreadsheets, and fax machines. Flexport provides a web-based app that offers real-time visibility of your shipments. And we’re not just a software platform: Our experienced logistics and customs experts are here to help at every step of the way. We offer services in air freight, ocean freight, trucking, warehouse & fulfillment, customs brokerage, and cargo insurance. Learn more about our services and request a live demo. Flexport is a freight forwarder for the Internet age. “What we do at Flexport” explains what we mean.

Want to learn more about Flexport? Visit Flexport's website.