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Responsibilities

• Attain targeted average of 90% productive utilization per quarter, or as agreed with Supervisor
• Work with Delivery team to initiate Customer projects, including review of intake forms, business process reviews (BPR’s) as needed, side-by-side configurations, etc.
• Assist with on-boarding, training, and professional development of the Delivery team.
• Ensure clear communication among all stakeholders, including the customer and internal Fonteva team
• Conduct and/or attend customer and team meetings onsite (Fonteva office or customer office) as required by business needs
• Interact daily with business groups to understand business processes and key requirements, proactively working to resolve client issues
• Assist with analysis and business requirements gathering to develop detailed functional requirements, including scope of work
• Participate in process flow analysis and process redesign with the Delivery team
• Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
• Assist with the analysis, design, evaluation, modification, testing and implementation across customers’ functional areas of business
• Design and build high-quality business solutions on Fonteva product platforms
• Use technical expertise to design, develop (program), test, document, and deploy high-quality business solutions on the Force.com platform
• Design, develop, test, document and deploy third-party integrations with Salesforce.com
• Produce a detailed functional design document to match customer requirements; provide current best practice and third-party solution alternatives as part of the functional design document
• Assist developers with producing software components that meet or exceed customer expectations
• Work with developers to create clear, concise and complete solution design specifications and documentation
• Produce technical specifications for custom development and systems integration requirements
• Perform application configuration and evaluation to ensure product quality and consistency
• Create objects, fields, workflows, security setup, other configurations and triggers, with support from Development
• Work directly and effectively with client implementation team
• Prepare and analyze data conversion requirements; identify data gaps
• Lead UAT (User Acceptance Testing) efforts
• Manage change communication and coordinate end-user training for system implementations
• Participate in training design, documentation and delivery efforts with the Project Manager
• Directly and effectively train customer’s personnel in the use of the system
• Clearly and effectively communicate with Fonteva team and with customers regarding status, technical issues, enhancements and creative solutions
• Act as liaison between customers and developers to resolve product bugs and complete enhancement requests
• Continuously evaluate and identify opportunities to drive process improvements that positively impact customers’ experience
• Communicate customers’ desired functionality to the Product Development team.
• Other duties as business needs arise and require, as agreed with Supervisor.

Requirements

• Bachelor's degree in Computer Science, Engineering, Business or closely related field, or equivalent experience required
• 3+ years of experience in the field of Business Systems or IT, or education/coursework in lieu of experience
• Salesforce certification (ADM 201), or ability to attain certification within 90 days of employment required
• Ability to understand business requirements and convert them into solution designs
• Ability to demonstrate good judgment and pragmatic approach to delivering software that optimizes architecture activities across company needs, business constraints and technological realities
• 1+ years of professional test/QA experience preferred
• Prior experience with SalesForce.com in a business environment a plus
• Understanding of standard business processes, including accounting, required
• Knowledge of SaaS solutions and implementation such as Salesforce.com, Google, etc.
• Knowledge of Agile Development Methodology a plus
• Understanding of Salesforce Administrative tasks, such as creating users, profiles, roles, page layouts, workflows, approvals, reports, analytic snapshots and dashboards, and email services
• Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.
• Experience driving quality of complex features with multiple dependencies and integration points a plus
• Strong software testing skills, with the ability to preemptively discover significant bugs & potential enhancements
• Excellent troubleshooting, analysis and problem-solving skills
• Ability to effectively prioritize and escalate issues as required
• Ability to shift and ramp up quickly in different areas of the product
• Excellent written and verbal communication skills; adept at presentation to customers and senior management
• Detailed, organized and results-oriented
• Ability to multi-task and perform effectively under pressure
• Ability to work effectively under pressure and in a fast-paced, dynamic, team-oriented environment
• Familiarity with full project life cycle from requirements through deployment
• Strong logical, analytical, and technical skills
• Demonstrated interest in non-profits and associations a plus
• Some travel necessary as required by customer.