Jr. Business Analyst

Fonteva, Sydney, Australia

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As a member of the Delivery team, the Business Analyst (BA) reviews, analyzes and evaluates business systems and user needs, and documents customer requirements. He/she assists with definition of scope and objectives as well as testing and implementation of enterprise-wide systems across functional areas for customers. The BA will liaise with developers to design and document custom solutions. In addition, he/she performs application configuration, testing and evaluation to ensure quality, consistency and customer satisfaction. In addition, the BA may assist the Customer Success team with triaging, tracking and resolving customer issues.

Because this is a customer-facing role, the BA must be able to communicate well with customers of varying technical abilities. An ability to understand customer requirements and translate them into technical reality that is extendable and maintainable is critical.

Responsibilities:

Work with Delivery team to initiate Customer projects, including review of intake forms, business process reviews (BPR’s) as needed, side-by-side configurations, etc.
Ensure clear communication among all stakeholders, including the customer and internal Fonteva team
Conduct and/or attend customer and team meetings onsite (Fonteva office or customer office) as required by business needs
Interact daily with business groups to understand business processes and key requirements, proactively working to resolve client issues
Assist with analysis and business requirements gathering to develop detailed functional requirements, including scope of work
Participate in process flow analysis and process redesign with the Delivery team
Conduct analysis of systems specifications and use analysis / diagramming tools to represent business / technical processes
Assist with the analysis, design, evaluation, modification, testing and implementation across customers’ functional areas of business
Produce a detailed functional design document to match customer requirements; provide current best practice and third-party solution alternatives as part of the functional design document
Liaise with Developers in producing software components that meet or exceed customer expectations
Work with developers to create clear, concise and complete solution design specifications and documentation
Produce technical specifications for custom development and systems integration requirements
Work directly and effectively with client implementation team
Manage change communication and coordinate end-user training for system implementations
Directly and effectively train customer’s personnel in the use of the system
Clearly and effectively communicate with Fonteva team and with customers regarding status, technical issues, enhancements and creative solutions
Act as liaison between customers and developers to resolve product bugs and complete enhancement requests
Other duties as business needs arise and require, as agreed with Supervisor.

Duties:

Bachelor's degree in Computer Science, Engineering, Business or closely related field, or equivalent experience required
Ability to understand business requirements and convert them into solution designs
Ability to demonstrate good judgment and pragmatic approach to delivering software that optimizes architecture activities across company needs, business constraints and technological realities
Knowledge of Agile Development Methodology a plus
Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.
Excellent troubleshooting, analysis and problem-solving skills
Ability to shift and ramp up quickly in different areas of the product
Familiarity with full project life cycle from requirements through deployment
Some travel necessary as required by customer.

Preferred

1 year of experience in the field of Business Systems or IT, or education/coursework in lieu of experience highly preferred

Fonteva provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Fonteva complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Fonteva

Our Vision We believe that what makes you unique is the source of your power, which is why we build personalized and strategic solutions optimized to turn your unique qualities into success for your customers and members. Our Mission To deliver highly configurable membership, events, and eCommerce applications on an innovative platform that can easily scale and quickly integrate with other business solutions.