Content Operations Specialist

Forward, San Francisco, CA

A New Kind of Health Membership, Augmented with Technology

Duration: Full-Time

Forward is on a bold mission to make high-quality healthcare available to a billion people across the globe. We’re building the world’s most advanced healthcare platform from the ground up, combining hardware, software, and doctors under one roof. 

Forward was founded in January 2016 by former executives and engineering leaders from Google and Uber. We are funded by some of the world's best investors and entrepreneurs, including Founder's Fund, Khosla Ventures, First Round Capital, Eric Schmidt (Google/Alphabet Chairman), Marc Benioff (Salesforce Founder), Joe Lonsdale (Palantir Founder), and Garrett Camp (Uber co-Founder). 

Press and Videos:
"Health Moves Forward" [CEO Blog Post]
“The Pivot to Virtual Care” [Chief Medical Officer @ Stanford Medicine]

As a Content Operations Specialist you will create engaging and impactful content that teaches our diverse set of care team roles (doctors, care administrators, medical assistants, nurses, etc.) how to deliver care and work within Forward's proprietary toolset. You will also be responsible for maintaining content integrity across the entire system, administering trainings, and training-related program management.

This role requires someone who knows how to write clear, concise, and effective training content, who has a keen eye for details, and ability to manage marginally complex programs. You will use your skill set to understand the effectiveness of each training, tweak and refine content as needed to ensure the most effective learning experience, and maintain consistency across all surfaces and platforms.

You Will

  • Define and design effective and engaging content to ensure learners are adequately assessed, accredited, and prepared to perform in their day-to-day roles
  • Design, develop, and manage comprehensive training programs that touch multiple audiences and intersect with multiple internal stakeholders
  • Build strong relationships across Forward to foster collaboration and ensure content and learning experiences are designed to improve Health Care worker performance
  • Be accountable for maintaining the integrity and quality of all training content at frequent intervals.

You Are

  • Impact-Driven -  You care about your impact upon the world. That means more building and less talking as you’re working toward something that has a chance to change people’s live
  • A Problem Solver - You love breaking down highly complex problems into their easily explainable building blocks
  • Detail-Oriented - You have exceptional organizational skills and you enjoy diving into operational processes
  • Entrepreneurial - You’re a self-starter who loves to own things end-to-end. You don’t ask for permission - you’re too busy making things happen

Minimum Qualifications

  • 1-2 years in content writing 
  • 1-2 years experience in program management
  • Incredibly detail oriented 
  • Ability to communicate abstract information to non-technical audiences
  • Attention to design aesthetics and visual detail
  • Self and stakeholder management: scope and manage day-to-day work of projects independently

Preferred Qualifications

  • Familiarity with LMS and CMS systems strongly preferred
  • Ability to develop tests and interpret outcomes 


We don’t want to just move dollars around the healthcare industry - we want to rebuild it and fix it. All of it. You’d be a major part of the story behind one of the most ambitious startup attempts of the past decade and you’d work with a team of people who want to use their talents for good.

Our Commitment to Diversity and Inclusion: We deeply understand the value of bringing together a team with different perspectives, educational backgrounds, and life experiences, and we prioritize diversity within our team. We encourage people from underrepresented backgrounds to apply.

We are an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. We prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We conform to the spirit as well as to the letter of all applicable laws and regulations. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with arrest and conviction records.

About Forward

Forward is a startup redesigning the way we deliver healthcare using all the technologies healthcare has neglected: sensors, mobile, and AI. We were founded in January 2016 by former executives and engineering leaders from Google and Uber and led by serial-entrepreneur, Adrian Aoun. We are funded by some of the world's best investors and entrepreneurs including First Round Capital, Eric Schmidt (Google/Alphabet chairman), Marc Benioff (Salesforce founder), Joe Lonsdale (Palantir founder), Joshua Kushner (Oscar co-founder) and Garrett Camp (Uber co-founder).


Want to learn more about Forward? Visit Forward's website.