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Front Lines Associate

General Assembly, Washington DC

The world evolves at the speed of tech. You and your business should, too.


Since 2011, General Assembly has transformed tens of thousands of careers through pioneering, experiential education in today’s most in-demand skills. As featured in The Economist, Wired, and The New York Times, GA offers training in web development, data, design, business, and more, both online and at campuses around the world. Our global professional community boasts 40,000 full- and part-time alumni — and counting.
In addition to fostering career growth for individuals, GA helps employers cultivate top tech talent and spur innovation by transforming their teams through strategic learning. More than 21,000 employees at elite companies worldwide have honed their digital fluency with our corporate training programs. GA has also been recognized as one of Deloitte’s Technology Fast 500, and Fast Company has dubbed us leaders in World-Changing Ideas as well as the #1 Most Innovative Company in Education.

We are looking for a well rounded individual, who leads by example. Our community is at the heart of what we do at GA and we need someone bright, kind, and organized to be the face and first interaction with our students, instructors, and other stakeholders who work out of our space. We are looking for someone with a strong customer service background and a readiness to handle lots of moving pieces.

This position is heavily involved in public-facing functions like greeting students/instructors, checking guests in, assisting with events and class setup, troubleshooting AV/technical issues as they arise, and tidying up before/after classes...all with a smile on your face.

The main focus of this role is to be a customer service wizard, but here are other day to day tasks that you’ll be assisting in:

Role Responsibilities

  • 30% time will be allocated for facilities & space rental with the potential for more. Hours not spent on facilities/space rental will be spent as a traditional Front Line Associate Role.
  • Support vendor relationships by keeping track of vendor payments and approvals.
  • Supporting overall facilities process to ensure that the entire front lines team is trained on AV/Facility related issues including leading trainings or creating support documents for FL team. This also includes supporting the entire FL team in executing appropriate facilities tasks.
  • Support overall campus utilization calendar and space rentals; corresponding with inquirers, creating contracts (a google form already exists!), setting up payment page in core, and filling out the campus breakdown
  • Support overall campus maintenance and needs to keep our space looking great!

Core Competencies:
Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.
Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Learning on the Fly Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything

About General Assembly

Who We Are General Assembly is a pioneer in education and career transformation, specializing in today’s most in-demand skills. The leading source for training, staffing, and career transitions, we foster a flourishing community of professionals pursuing careers they love. What began as a co-working space in 2011 has since grown into a global learning experience with campuses in 20 cities and over 35,000 graduates worldwide. As individuals and companies struggle to compete in an increasingly technological economy, General Assembly provides award-winning, dynamic training to close the global skills gap.

Want to learn more about General Assembly? Visit General Assembly's website.