Front Lines Lead

General Assembly, Austin

The world evolves at the speed of tech. You and your business should, too.

Recently voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture backed, post Series D, NYC-based startup in our sixth year. General Assembly transforms thinkers into creators through education and opportunities in technology, business, and design. We offer classes, workshops, long-form courses, and events in worldwide markets including New York where we are headquartered, Atlanta, Austin, London, Hong Kong, Sydney, San Francisco, Los Angeles, Boston, Chicago, Seattle, Melbourne, Denver, Toronto, Singapore, and Washington DC..  We also partner with Fortune 500 companies to spur innovation through increased digital fluency and more effective approaches to collaboration.

We’re looking for a well rounded team player, who leads by example. Our community is at the heart of what we do at GA, and we need someone bright, kind, and organized to drive positive experiences with our students, instructors, and other stakeholders on campus. You should have a strong customer service background and readiness to handle lots of moving pieces and public-facing functions. This includes class orientations, checking in guests, assisting with events and setup, troubleshooting basic technical issues, and tidying up before/after classes … all with a smile on your face!

Role Responsibilities:

Student Experience - This includes overseeing part time courses from orientation to graduation.

  • Schedule and conduct orientations and graduations for all part time courses.
  • Send and collect survey feedback during part time courses.
  • Conduct brief observations during part time courses to guarantee wellness of students.
  • Email and communicate with students on a regular basis.


Front Lines - This includes coordinating facilities and leading our front lines team.

  • Support overall campus utilization calendar, correspond with inquirers, and fill out the campus breakdown
  • Support overall facilities process to ensure the front lines team is trained on AV/facility-related issues, including leading trainings and/or creating support documents.

Core Competencies:

Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Organizing: Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently arranges information and files in a useful manner.

Customer Focus Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Priority Setting Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.

Learning on the Fly Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

About General Assembly

Who We Are General Assembly is a pioneer in education and career transformation, specializing in today’s most in-demand skills. The leading source for training, staffing, and career transitions, we foster a flourishing community of professionals pursuing careers they love. What began as a co-working space in 2011 has since grown into a global learning experience with campuses in 20 cities and over 35,000 graduates worldwide. As individuals and companies struggle to compete in an increasingly technological economy, General Assembly provides award-winning, dynamic training to close the global skills gap.

Want to learn more about General Assembly? Visit General Assembly's website.