Marketplace Trust and Safety Associate

Getaround, San Francisco

See jobs at Getaround

Getaround is looking for a strong customer-focused individual to join our Trust and Safety team protecting our car sharing marketplace. People across the United States entrust Getaround to help them safely rent cars to friends, colleagues and neighbors.

As a Safety Associate you will be their safety champion—helping deliver an extraordinary customer experience while making sure the community is safe from irresponsible individuals. We're looking for a bright, energetic, and passionate individual willing to go the extra mile, to have an almost maniacal approach to being vigilant and be a sympathetic communicator in stressful situations. 

What you'll be doing

  • Responding to escalated customer support issues related to Trust and Safety
  • Assisting our team of Safety Specialists in verifying new accounts for sign-up
  • Analyzing feedback from owners and making decisions on community violations
  • Interacting daily with car owners and renters via phone and email in high stress situations
  • Become the“go-to person” for immediate actions and investigation
  • Identifying potential risks, mediate, and defuse situations
  • Investigating and resolving customer issues which may be complex including completing support history audits
  • Working with the team to build Safety processes and customer-facing content
  • Championing and upholding Getaround’s brand as a safe and trusted service


  • University or equivalent degree
  • 2+ years in Trust & Safety, Customer service, or Crisis Management
  • Excellent verbal and written communication skills
  • Experience handling customer escalations under pressure. Empathy and sound judgement when dealing with owners and renters
  • Proven ability to make good judgements in gray areas; adaptable and agile
  • You enjoy taking initiative and making people happy
  • You're a quick learner that can perform under pressure
  • Must be willing to be available evenings or weekends as needed as the team operates 24x7
  • Self-motivated and ready to adapt quickly to fast changing situation

Additional Awesomeness

  • Passion for carsharing or sharing economy
  • Customer support experience in a fast paced startup environment
  • Data analysis or spreadsheeting skills
  • Previous experience dealing directly with local law enforcement

About Getaround

About us Getaround is an on-demand carsharing marketplace powered by our proprietary hardware technology, the Getaround Connect. Headquartered in San Francisco since 2009, we won TechCrunch Disrupt in 2011, and launched on-demand carsharing just two years later. Getaround has grown to over 200,000 members across the US by allowing users to rent, unlock and drive — all with your phone. Rates start at $5/hour including insurance and no membership fees. Car owners conveniently share their cars earning $500-$1000 a month.

Want to learn more about Getaround? Visit Getaround's website.