Uncubed
           

Commercial Development Analyst - Client Support

Ginkgo Bioworks, Remote/Boston, MA

THE ORGANISM COMPANY


Ginkgo Bioworks is a privately held, high-growth and well-funded biotechnology company based in Boston’s Seaport District. Our mission is to make biology easier to engineer.  As a world leader in synthetic biology, we leverage our unparalleled data, automation, and scale capabilities in biological engineering to build custom organisms. Our products work across the economy - from custom proteins for plant-based foods, to novel microbes that can replace traditional fertilizer, to living medicines that respond to conditions in a patient’s body.  

In response to the global COVID-19 pandemic, we have launched a new service: Concentric by Ginkgo. Concentric is Ginkgo’s pandemic response program. At the core is a high scale testing business, coupled with an end-to-end service provided to customers. We firmly believe that testing is an essential requirement to re-open the economy as quickly and safely as possible (see our white paper here), and anticipate that the test we aim to offer, including an NGS-based diagnostic test still under development, will comprise a significant portion of our national testing capacity as we scale. 

Come join our dynamic, passionate and collaborative team!

Please note: We anticipate this opportunity to be a 9-12 month, fixed-term temporary role, with the potential to extend to full-time.

Responsibilities

  • Primary focus as delivery analyst
  • Supports delivery lead in day-to-day client relationship management
  • Fields in-bound inquiries for support from clients (e.g. support email, internal slack channel)
  • Escalates in-bound support issues to delivery leads, as needed+ Maintains library of client materials for team use (e.g. templates, FAQs) in coordination with CX team
  • Tracks, summarizes and reports on client issues (i.e. incident report)
  • Monitors client portal activity to catch onsite collection mistakes early
  • Includes some weekend and late night support shifts

Desired Experience and Capabilities

  • Work experience in Consulting, Operations, Client Service, or Business Development
  • Proven track record of project ownership and results orientation in a team setting
  • Strong analytical skills, with an ability to develop fact-based and informed opinions
  • Excellent communication skills, emotional intelligence, and an ability to work across organizational boundaries
  • Strong organizational skills and ability to multitask
  • Interest in working in a high-growth, flexible, and dynamic environment
Note on culture:  Concentric by Ginkgo is a high energy, positive, and fast paced environment where new challenges and opportunities arise every day, so this opportunity is ideal for people who thrive in those kinds of environments, and for people who like lots of variety in their day.  There are lots of opportunities to learn and grow. The team is motivated by doing high impact work in service to society. To get a further sense of the culture at Ginkgo, check out some articles in Grow by Ginkgo, an online magazine we produce which tells the story of synthetic biology in a Ginkgo-authentic way.

To learn more about Ginkgo, check out some recent press:

We also feel that it’s important to point out the obvious here – there’s a serious lack of diversity in our industry, and that needs to change. Our goal is to help drive that change. Ginkgo is deeply committed to diversity, equality, and inclusion in all of its practices, especially when it comes to growing our team. Our culture promotes inclusion and embraces how rewarding it is to work with people from all walks of life.  

We’re developing a powerful biological engineering platform, we must remain mindful of the many ways our technology can – and will – impact people around the world. We care about how our platform is used, and having a diverse team to build it gives us the best chance that it’s something we’ll be proud of as it continues to grow. Therefore, it’s critical that we incorporate the diverse voices and visions of all those who play a role in the future of biology.

It is the policy of Ginkgo Bioworks to provide equal employment opportunities to all employees and employment applicants.

About Ginkgo Bioworks

Ginkgo Bioworks is the organism company. We design custom microbes for customers across multiple markets. We build our foundries to scale the process of organism engineering using software and hardware automation. Organism engineers at Ginkgo learn from nature to develop new organisms that replace technology with biology.

Want to learn more about Ginkgo Bioworks? Visit Ginkgo Bioworks's website.