Senior Business Systems Analyst - Sales and Marketing Technology

GitHub, HQ - San Francisco

A development platform inspired by the way you work

GitHub is looking for a full-time Senior Business Systems Analyst (Sales & Marketing Systems) to join our Business Systems team to help administer, scale and expand our Sales & Marketing systems and technology.

Your role will be to help implement, administer, and optimize our Sales & Marketing Systems and assist with business process designs, system implementations, change management, training, and compliance.

You'll partner with other awesome teams here at GitHub, such as Sales Operations, Sales Enablement, Services, Marketing, Support, Legal, and Engineering to transform their challenges into systems-driven solutions. Collectively, we're a resourceful bunch that enjoys mastering new and sometimes difficult subject matter, striving for efficient and effective processes, and working collaboratively to improve our systems.

Our primary customers are our internal business partners. We pride ourselves on making sure they are set up to be successful by assisting in change management during the introduction of process system changes. Training and documentation is key, and you can expect to be educating Hubbers both one on one and in groups on how to get the most out of their systems. You should be equally comfortable configuring or providing excellent customer service.

This position is based in our San Francisco office and reports to the Senior Business Systems Manager, Sales & Marketing Systems.


  • Own the functional development of solutions that support Sales and Marketing, working with Sales Operations, Sales Enablement, Services, Marketing, Support, Legal and other teams as needed.

  • Lead projects end-to-end from design, build, test, to deploy. Understand design trade-offs between declarative, code, and 3rd party tools.

  • Perform administrative functions including user, profile, role, permission, queue and assignment management.

  • Serve as the primary contact with end-users (field questions, triage feature requests, troubleshoot issues) and cross-functional stakeholders.

  • Use and recommend best practices while delivering scalable high-quality solutions.

  • Assist with data management and governance. Support reporting requirements and leverage Salesforce for data-driven decisions.

  • Assist in designing, reviewing and/or maintaining both requirements and testing procedures and documentation.

  • Act as our in-house CPQ (SteelBrick) expert and lead CPQ initiatives.


  • A proven track record for designing and delivering solutions that are focused on usability, flexibility, and scalability.

  • Strong understanding of the Salesforce platform (data model, declarative functions, business processes).

  • Ability to manage cross-department stakeholders with unique needs and competing priorities.

  • Advanced Salesforce.com configuration and management (or implementation) experience.

  • CPQ (SteelBrick) management (or implementation) experience.

  • Experience documenting and maintaining business, functional, and/or technical requirements.

  • Ability to manage and cleanse Salesforce data using various data management tools.

  • Proven experience navigating, managing, and working within sandbox and production environments.

  • Experience with Salesforce admin tools (e.g. force.com IDE, Workbench, Data Loader).

  • Comfortable working in a fast-paced, agile software development environment.

  • Strong written and verbal communication skills.

  • Must be legally authorized to work in the United States.

Preferred Qualifications:

  • 5+ years of business/technical analyst experience.

  • Salesforce.com certification (Administrator, App Builder, Sales Cloud).

  • Familiarity with Zuora, Eloqua, Looker, Zendesk, and Integration tools.

  • Experience with SOQL.

  • Experience working with a distributed team across time zones.

  • Git or GitHub experience.


Who We Are:

GitHub is the best place to share code with friends, co-workers, classmates, and complete strangers. Over 28 million people use GitHub to build amazing things together across 79 million repositories. With the collaborative features of GitHub.com and GitHub Business, it has never been easier for individuals and teams to write faster, better code.

What We Value:

Collaboration: We believe the best work is done together.

Empathy: We believe in putting people first.

Quality: We believe in setting the standard for excellence.

Positive Impact: We believe in making the world a better place through our work.

Shipping: We believe in creating things for the people using them.

Why You Should Join:

At GitHub, we constantly strive to create an environment that allows our employees (Hubbers) to do the best work of their lives. We've designed one of the coolest workspaces in San Francisco (HQ), where over half of our Hubbers work, snack, and create daily. The other half of our Hubbers work remotely in 18 countries across the globe. Here is a complete list of where we can hire!

We are also committed to keeping Hubbers healthy, motivated, focused and creative. We've designed our top-notch benefits program with these goals in mind. In a nutshell, we've built a place where we truly love working, we think you will too.

GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!

Where We Can Hire

Please note that benefits vary by country, if you have any questions, please don't hesitate to ask your Talent Partner.

About GitHub

GitHub is how people build software. With a community of more than 14 million people, developers can discover, use and contribute to over 25 million projects using a powerful, collaborative workflow.

Whether using GitHub.com or your own instance of GitHub Enterprise, you can integrate GitHub with third party tools, from project management to continuous deployment, to build software in the way that works best for you.

Want to learn more about GitHub? Visit GitHub's website.