Manager, Provider Relations

Grand Rounds, Reno, NV

Expert guidance. Expert care.

About us:

Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.

The Role:

We’re looking for a manager for our world class Provider Relations team, which manages the day-to-day operations between our patient care team and the external network of providers that cares for our patients. You’ll be responsible for supporting the team in representing Grand Rounds to providers and administrative staff, including streamlining workflows and processes to constantly improve performance. You’ll coach and develop the team to exceed provider expectations within a rapidly growing and changing environment.

Responsibilities:

Hire, train, and coach team members to build strong partnerships with Grand Rounds providers
Ensure that the team has the appropriate tools, systems, and processes to scale effectively and continuously improve performance
Build performance measures, tracking, and root-cause analyses
Support team members in creative problem solving for provider escalations, working cross functionally as needed and with a relentlessly patient centric mindset
Help develop marketing and outreach efforts to new providers partners
Serve as a subject matter expert for provider operations needs internally and externally, reconciling our providers’ needs with Grand Rounds clinical and operational processes
Model a culture reflective of our core company values

Qualifications:

5+ years of relevant prior work experience in program management, project management, operations, or account management, preferably in healthcare
Proven track record in managing teams; distributed teams a plus
Bachelor’s degree required; masters degree a plus
Excellent oral and written communication skills
Strong data and analytic skills, including proficiency with Excel, GoogleSheets, and BI tools (Looker, Tableau, or equivalent)
A passion for process creation and improvement
Ability to create and maintain strong relationships with internal and external partners
Create problem solving skills rooted in deep understanding of products and processes
Ability to prioritize and juggle multiple demands while hitting deliverables
Demonstrated ability to meet goals in a rapidly changing environment
Willingness to travel 10%

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Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

About Grand Rounds

Grand Rounds’ vision is to create a path to great health and health care, for everyone, everywhere. Founded in 2011, the company provides an employer-based solution that connects members and their families to high-quality care. With Grand Rounds, employers get a personalized, high-performance network at scale, while their employees get the tools and support needed to navigate their care on their own terms. Named Rock Health’s 2018 Fastest Growing Company and second among Glassdoor’s 2016 Best Places to Work, Grand Rounds helps restore individual health and quality of life, and offers employers lower health care spend and higher employee productivity.