Senior Product Designer, Care Team Tools

Grand Rounds, San Francisco, CA

Expert guidance. Expert care.

About us:
Grand Rounds is a new kind of healthcare company. Founded in 2011, the company is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones. Grand Rounds creates products and services that give people the best possible healthcare experience. Named a 2019 Best Place to Work by Glassdoor and Rock Health’s 2018 Fastest Growing Company, Grand Rounds works with inspiring employers and doctors to empower them to be the change agents we need to make our shared vision a reality.

Our purpose:
Healthcare is confusing. It’s hard to access, hard to understand, and hard to ensure you’re getting the right care that leads to the right outcomes. Grand Rounds exists to make a difference in all of it. Our vision is to raise the standards of healthcare for everyone, everywhere. We work alongside a company’s insurance plans, helping to guide people to the best care for them.

Our team:
We’re a tight-knit, collaborative team of product designers, user interface designers, and user experience researchers, working in close partnership with our product management and engineering teams. We are passionate advocates for all our users. From building tools for our award-winning Care Team, to supporting our doctors and clinicians, to providing clarity to the members that use our products every day. We realize that we have the opportunity to transform a confusing and archaic system and, we relish the challenge of making life better for the people who need us the most. 

We’re looking for a Product Designer to craft a better future with us. Somebody who can envision and deliver delightful, insightful, and engaging experiences, which will equip our award-winning care team with super powers, so that our Members can achieve better health outcomes. You’ll help us transform how people access, understand, and interact with their care.

You have crafted and delivered insightful enterprise and support tools experiences that brought clarity to complex situations. You possess an innate curiosity and a drive to understand people’s motivation and behavior. You think systemically and find joy in figuring out how all the pieces fit together. You love educating people on how to best uncover and address user needs through elegant and insightfully designed experiences.

Cross-functional peers across the organization come to you for advice on how to better understand the impact they’re delivering in product, marketing, and sales.  Your clear and inviting communication brings people along, and your empathy and connection help them effectively reach their users.

You build positive relationships with product managers, engineers, and front-line support. You value open and honest discussion and are always looking to learn. You wholeheartedly empathize with the human side of the patient experience and want to make healthcare delightful.


  • A body of work that clearly demonstrates insight, empathy, and an ability to tackle complex problems on behalf of users
  • Minimum 5 years of experience in design, with an emphasis on shipping useful, usable, and delightful products
  • Mastery of current design tools, responsive web design standards, and the current state-of-the-art for consumer-facing experiences.
  • Passionate advocacy for high-quality design, execution, and implementation of enterprise, support, or B2B apps.
  • Experience developing, testing, and refining concepts based on research, insights, and brand vision.
  • Comfort managing a project from inception through execution. Able to see the broader picture while delighting in the quality and nuance of the specifics.
  • Compelling communication capabilities. You understand that telling the story or our work is one of the most impactful parts of what we do. 

Bonus points:

  • Enterprise experience within the Salesforce ecosystem. Deep understanding of the Lightning design framework. 
  • Partnership with engineering to build and extend UI frameworks that translate design concepts into fully realized code elements.
  • Experience with Design Sprints as a participant or as a moderator. 
  • Real passion for the Grand Rounds product suite; belief that our services can transform how we access and utilize healthcare.
Grand Rounds is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Grand Rounds considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

About Grand Rounds

Grand Rounds’ vision is to create a path to great health and health care, for everyone, everywhere. Founded in 2011, the company provides an employer-based solution that connects members and their families to high-quality care. With Grand Rounds, employers get a personalized, high-performance network at scale, while their employees get the tools and support needed to navigate their care on their own terms. Named Rock Health’s 2018 Fastest Growing Company and second among Glassdoor’s 2016 Best Places to Work, Grand Rounds helps restore individual health and quality of life, and offers employers lower health care spend and higher employee productivity.

Grand Rounds

Want to learn more about Grand Rounds? Visit Grand Rounds's website.