Go-to-Market Business Systems Analyst

Grand Rounds, Remote

Expert guidance. Expert care.

Duration: Full-Time

We're looking for a Business Analyst to join a high-impact, high-performing team that manages day to day Go-to-Market (GTM) operations for the sales, client success, marketing and strategic alliances teams. The goal of this role is to improve and scale day to day processes for the GTM teams, manage the Salesforce development sprints, gather business requirements for critical implementations and project manage these end to end. The ideal candidate is a detail-oriented project manager who also has strong business acumen and has experience managing highly cross functional initiatives.

What You'll Do

Project manage, scope and design solutions for multiple business processes (e.g. Lead to Prospect, Case Request, Order to Cash, Contract Management System, Customer Success integration, RFP) through tools which include but are not limited to CPQ, Salesforce and Marketo, and integrations between Salesforce.com and systems such as Workday and Anaplan, that support our Go-To-Market functions.


  • Gather requirements from several business stakeholders on system needs for various implementations
  • Draft and finalize business requirements documents based on stakeholders needs and development feasibility, working closely with the Salesforce development team
  • Provide technical feasibility assessment where needed during design sessions
  • Build proofs-of-concept (POC) for potential new solutions and technologies
  • Write, review and execute QA and UAT test scripts
  • Manage UAT with end users including scenario staging, coordination and user acceptance sign-off
  • Manage communication and updates with internal stakeholders and external consulting partners where needed

  • Manage a Sprint process with developers and functional owners
  • Facilitate review sessions with functional owners and end-user representatives
  • Drive prioritization and deprioritization of items based on impact and effort needed
  • Communicate, document and train on product releases, send out periodic sprint release notes to keep stakeholders updated on new releases and changes

  • Provide front line support to GTM teams on sales process and other items 
  • Document all sales processes customized in our Salesforce instance and put together FAQ documents for all frontline support requests
  • Build processes to triage support requests from sales, client success and other teams, and action in a scalable manner
  • Document any recurring themes for future process improvements 

Qualifications You'll Need

  • Bachelor Degree required; preferably in technical field (Engineering, Business Administration or related)
  • Must have experience in Salesforce (certification and experience with CPQ highly desired)
  • JIRA Experience preferred for management of Sprints
  • Some experience with project management tools (e.g. Asana, Smartsheet etc.)
  • At least 5 years (ideally 6+) of experience as Business Analyst working with GTM areas such as Account/Opportunity management, CPQ, integration with other business systems and understanding the full sales motion at technology or healthcare company
  • Experience preparing current and future state process documentation, and performing detailed gap analysis
  • Demonstrated ability to have successfully completed multiple, complex projects from conceptualization to launch
  • Must have experience business process mapping, preparing end-user documentation and conducting end-user training
  • Ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications
  • Ability to lead and work collaboratively within a business unit team and have strong influencing skills
About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.

About Grand Rounds

Grand Rounds’ vision is to create a path to great health and health care, for everyone, everywhere. Founded in 2011, the company provides an employer-based solution that connects members and their families to high-quality care. With Grand Rounds, employers get a personalized, high-performance network at scale, while their employees get the tools and support needed to navigate their care on their own terms. Named Rock Health’s 2018 Fastest Growing Company and second among Glassdoor’s 2016 Best Places to Work, Grand Rounds helps restore individual health and quality of life, and offers employers lower health care spend and higher employee productivity.

Grand Rounds

Want to learn more about Grand Rounds? Visit Grand Rounds's website.