IT Support Specialist at Grindr

IT Support Specialist

Grindr, West Hollywood, CA

The largest all-male location based network in the world

IT Specialist

The IT Specialist provides customer service driven IT Support and is passionate about finding solutions to hard problems. You are efficient, thorough and great at prioritization. You should also be a great communicator as you will be the first line of defense for our internal users’ IT needs. Your typical day will be filled with monitoring a ticket queue, contributing to our knowledge base, and coming up with innovative ways to better the IT experience for the Grindr team.

Responsibilities

Day to day troubleshooting in a Mac environment (we also use Ubuntu)
Troubleshoot network/wifi/printers
Assist with audio-visual set up in conference rooms and all hands space.
Perform employee onboarding/offboarding
Write and update IT documentation
Administer and support tools such as JAMF, OneLogin, and manage mobile devices
Proactively surface ideas and proposals for IT support improvements
Coordinate with IT team on additional IT projects & initiatives as needed
Longer-term projects and migrations as needed

Desired Skills and Experience

2-3 years Previous IT Support or Networking experience
Previous experience at a startup or other fast-paced environment a big plus
Experience with MDM, SAML-based SSO, Google G-Suite (or equivalent) required
Experience with SaaS systems administration
Willingness to learn new skills and juggle numerous tasks at once, working well under pressure
Professional demeanor and maturity to navigate confidential situations, a wide range of personalities, and working styles
Good judgment and ability to maintain confidentiality
Ability to implement, configure, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches, controllers a plus
Familiarity with GDPR and CCPA processes and guidelines is a plus
Experience with Linux/UNIX/AWS a big plus

Why Work at Grindr?

Since 2009, Grindr has built the world’s largest social network for gay, bi, trans, and queer people. Now more than just an app, we’re a family of lifestyle brands with the shared mission to connect LGBTQ people with the world around them:

Grindr – The location-based social app that started it all. Over 3 million people use Grindr daily, from every country on the planet.
Grindr for Equality (G4E) – Our social mission to promote justice, health, and safety for LGBTQ individuals around the globe.
BLOOP - A space for Grindr users to connect around sex, dating, and everything else happening on—and off—the apps.

Behind the brands, Grindr is an inclusive and passionate family of thinkers, innovators, leaders, and most importantly, doers. We’re fueled by endless curiosity, constant collaboration, and a knack for crossing every finish line – all within an agile growth environment. We also enjoy tons of perks, great social events, and stunning views from our HQ in West Hollywood.

Benefits & Perks

Full coverage medical and dental insurance
Unlimited sick policy
Competitive salaries and options
401(k)
Stocked kitchen
Free on-site parking
Casual dress environment

About Grindr

Launched in early 2009, Grindr now boasts more than a million daily users in 192 countries. To join them in their sunny Los Angeles offices, check out their open jobs here.