Business Analyst

HealthTap, Palo Alto

See jobs at HealthTap

HealthTap: A Mission-Driven Company

Our mission is to help people live healthier, happier, longer lives. HealthTap is the world’s first global health practice. We connect millions everywhere with the most trusted doctors and health advice–from any mobile device or computer. Launched in 2010, we are the world’s fastest growing virtual care company, and our products are used by hundreds of millions of people. We’re based in Palo Alto, founded by successful serial entrepreneurs passionate about making a positive difference in the world.

HealthTap is a World Economic Forum Technology Pioneer, and the world’s first Global Health Practice delivering immediate, world-class healthcare 24/7 from Query to Cure. Our founders come from Stanford, Yale, and IIT, and our team is composed of people from top schools like Stanford, Berkeley, CMU, and IIT. Our team is entering growth-mode, and we need sharp talent to help us take HealthTap to the next level.

What you want from your next career move:

  • To change the world through your ability to generate actionable insights
  • To gain exposure to and impact various sectors within the healthcare space
  • To drive an organization striving to make a real difference in people’s lives

What you will do:

  • Design, develop, and own key partnership success metrics by collaborating with partner teams
  • Collaborate with internal teams (i.e., Product, Engineering, Data) and partners to build and evolve reports/dashboards to manage implementation performance
  • Identify and share data-driven insights drawn from on-the-ground implementations being led by project teams
  • Prepare presentations for partner leadership (i.e., executive team, board of directors) to drive key partnership decisions
  • Share implementation progress across partners with internal teams to evolve how we operationalize our current and future partner solutions


What we need:

  • You’re deeply passionate about making the world a happier, healthier place
  • You have 3+ years of experience applying range of approaches to solve challenging and meaningful analytical problems (e.g., hypothesis-driven, experiment-oriented)
  • You have a Bachelors or Masters degree in a quantitative discipline (i.e., Math, Computer Science, Statistics, Economics, etc.)
  • You bring expert-level knowledge of business intelligence and analytics tools such as Tableau, Qlik, Alteryx, MicroStrategy, Excel, etc. and associated data-driven capabilities (e.g., modeling, data visualization)
  • You’re highly proficient in using advanced SQL with relational databases and data warehouses
  • You’re detail-oriented, enjoy strong metrics-based processes, and can synthesize complex data into actionable business decisions
  • You’re experienced with user conversion optimization (i.e., acquisition, activation, engagement, referrals)
  • You like extreme ownership and autonomy in a fast-paced environment
  • You enjoy educating others (you love the challenge of explaining your predictive model to your grandmother)
  • You’re interested in why something happened, not just what happened

What would be nice to have:

  • Management consulting experience
  • Behavioral psychology background
  • Experience with R, Python, Hive, AWS, Redshift
  • An entrepreneurial, scrappy background preferred
  • Work experience in a smaller startup (e.g., gaming, travel, fintech) is a plus
  • Experience with user lifecycle development and management


How you’ll change global healthcare:

You’ll expand the use and reach of HealthTap’s trusted service and apps that help people live longer, healthier, and happier lives. You’ll instill and maintain a culture in line with idealistic values that are revolutionizing medicine and putting healthcare within easy reach of millions of people around the world.


About HealthTap

About us Our mission at HealthTap is to help billions of people across the globe live longer, healthier, and happier lives. We believe healthcare is a human right, and we're committed to reinventing the way people all over the world take care of their health and well-being- because we know we all, at heart, simply want to Feel Good and thrive. HealthTap, a world economic forum technology pioneer, is the world’s first global health practice that delivers immediate, world-class healthcare 24/7, from query-to-cure. Through video, voice, and text chat on any mobile device or personal computer, we serve hundreds of millions of users around the around the globe with trusted and compassionate doctor information, from the world’s largest doctor network of more than 108,000, top U.S. licensed doctors. HealthTap’s proprietary, robust, and secure Health Operating System (HOPES) and proprietary triaging technology (Dr. AI), powered by machine learning and artificial intelligence, enable hospital systems, insurance companies, employers, and governments worldwide to deliver the right care at the right time, at the right cost. HOPES is now powering the HealthTap Cloud, a first of its kind virtual cloud dedicated to healthcare. We believe in constant curiosity, innovation, passion, positivity, caring, kindness, challenge, excellence, and impact. Above all, in everything we do, we want to empower people from all over the world to take charge of their health and happiness, to Feel Good, and to smile.

Want to learn more about HealthTap? Visit HealthTap's website.