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Senior Site Reliability Engineer, Foundations Alliance (m/f/x)

HelloFresh, Berlin

Delivering great recipes and fresh ingredients to your home each week


At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

The role and the team

HelloFresh has expanded rapidly as a technology organization going from just over one hundred engineers to almost one thousand engineers in the last few years. As part of scaling as an engineering team, we’ve created a Foundations Alliance to be responsible for unleashing developer productivity across the company.

Our team builds the tools, services, systems, and infrastructure that teams all over the company (and in turn, all HelloFresh customers) use on a day-to-day basis. We are building platforms (cloud, mobile, design systems) for engineers to be able to quickly innovate while providing operational safety, security, and best practices out of the box. Come join us if you’re passionate about building developer productivity tools and services that will change the way people eat, forever.

Above all, we are seeking people who are passionate about delivering value for internal customers, and who will make HelloFresh better. We believe there are many ways of developing skills, and we love diverse experiences! So, even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

  • Build infrastructure automation on scale
  • Own the solution-wide alerting strategy in the tech organization
  • Optimize the incident management systems, policies, and procedures
  • Ensure the engineering organization has self-service observability tools, and advocate for observability best practices
  • Drive positive change in MTTD, MTTR and MTBF metrics
  • Guide and educate the engineering organization about operations and reliability
  • Remove toil in infrastructure through automation
  • Pair with both your squad members and engineers in the greater organization to spread SRE knowledge and best practices
  • Undertake measured, methodical troubleshooting of complicated systems

What you’ll bring

  • Knowledge of scalable production architectures (config management, monitoring, infrastructure-as-a-code, load balancing, CDNs, distributed systems)
  • Experience with Cloud Infrastructure (e.g., AWS, Azure), Kubernetes and most of the following technologies: Linux, Helm, Docker, Terraform, Graylog, Prometheus, Kafka, GitHub Actions, OpenTelemetry
  • Good understanding of the SLIs, SLOs, and SLAs concepts
  • Experience as a software developer [Python, Ruby or Go preferable]
  • Familiarity with operations: metrics/statistics, incident management, post-mortems etc.
  • You know what to monitor and alert when things go awry
  • You LOVE to automate things

It would be beneficial if you also have the following:

  • Experience building highly available and observable systems at scale
  • Passion for mob programming and mentoring

What we offer

  • Comprehensive relocation assistance to move to Berlin plus visa application support
  • Healthy discount on weekly HelloFresh boxes
  • Annual learning and development budget to attend conferences or purchase educational resources plus access to the HelloFresh Academy
  • A diverse and vibrant international environment of 70+ different nationalities
  • Additional perks include: Free crash course in German, compensation for advanced external German classes, discounts for our neighboring gym & Urban Sports Club, summer & winter parties, discount on our HelloFresh GO vending machines
  • The chance to have a significant impact on one of the fastest-growing technology companies in Europe in an exciting growth phase

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn

About HelloFresh

HelloFresh is a multinational meal delivery service with a presence in several Western European and North American countries, as well as Australia. The company was founded in 2011 in Berlin by Dominik Richter, Thomas Griesel and Jessica Nilsson.

Want to learn more about HelloFresh? Visit HelloFresh's website.