Senior Customer Retention Analyst DACH (f/m/d/x)

HelloFresh, Berlin

Delivering great recipes and fresh ingredients to your home each week

This is HelloFresh 

Our mission? We change the way people eat forever! Since our 2011 founding in Europe’s vibrant tech hub Berlin, we’ve become the world's leading meal kit provider and part of the DAX 40. Our recipe for success? Only the best ingredients, inspired customers, engaged co-workers with entrepreneurial spirit and of course….good taste.

By helping millions of people to follow a healthier lifestyle, whilst minimizing food waste and reducing CO2 footprint*, we make daily lives a lot easier. In short: our purpose is to serve everyday solutions that inspire positive change.

If you love innovation and good food as much as we do, come join a top 10 Glassdoor company and drive the future of food - We’re excited to meet you!

Your role

As Senior Customer Retention Analyst (f/m/d/x) you will be part of the Customer Retention DACH team. This puts you as close as possible to your stakeholders (your analytics consumers), allowing you to have maximum impact and influence. At the same time, you are also part of a matrix team: the DACH Data Chapter. The Chapter facilitates continuous cooperation and exchange between the analysts, providing a great accelerator for your development and your impact. You will become part of a fast-paced global company that has data as one of it's top strategic priorities. Join our transformational journey and see what the future of data looks like.

Your area of responsibility

  • Since the Customer Retention team is focusing on supporting various business functions and on creating insights along the entire value chain and core KPIs, you will visualize reports and findings of analyses by creating dashboards and presentations to a wide variety of stakeholders
  • You will initiate and perform customer retention analysis, deep dives and consequent monitor trends and developments across the DACH HelloFresh markets 
  • You will help the business to better understand retention by shaping retention principles and framework and offer constant guidance
  • You will translate qualitative and quantitative customer data into actionable insights to understand customer needs, inform strategic decision-making and support trade-off decisions at the highest levels of leadership
  • You will improve, establish and maintain data pipelines and reports according to the requirements of the fast-changing business environment of HelloFresh
  • You actively contribute with agenda-setting and driving initiatives to the Data Chapter team

Your profile

  • You graduated with a degree in STEM-related fields 
  • You gained 4+ years of strong experience in a quantitative analysis role 
  • You have experience in managing a Data Product, i.e. Dashboard, Tool or Model
  • You own excellent SQL and advanced knowledge of programming languages like Python or R
  • You have an advanced understanding of statistics, using statistical concepts in testing, forecasting and modeling
  • You have an advanced knowledge of Data Visualisation tools like Tableau
  • You hold experience telling stories with data to both technical and non-technical audiences 
  • You have excellent project management skills, including a history of successful business transformation projects
  • You possess over an advanced understanding of modern tech stack in the data world, including Cloud Data Infrastructures such as in AWS, GCP, Azure
  • You convince with professionalism and conscientiousness 
  • You are a doer with a hands-on mentality and a zest for action
  • English is a hard requirement, German is a plus

What we offer you

  • First things first: You will be taken seriously from day one and will play an important role in our mission. Because “we want to change the way people eat, forever!”
  • You will learn by working together with Data experts and therefore have the opportunity to continuously develop professionally
  • An attractive and competitive salary is a given in our compensation package
  • You can look forward to a feel-good workplace situated in the heart of Berlin-Kreuzberg with open-minded people who will be happy to exchange ideas with you over a soft drink
  • You will benefit from an irresistible discount on our cooking box and on HelloFreshGO products in the office
  • You can take advantage of our in-house gym as well as our partnership with Urban Sports Club and many others
  • You can also participate in our office yoga class, both remotely and onsite, in the office
  • You can look forward to numerous extras that are part of our programme, such as a company pension plan, flexible working hours, a work from home policy as an integral part of our work culture and the opportunity to take a sabbatical
  • You will be provided with a MacBook or Windows laptop and all the hardware and software you need to work
  • You'll get all the information you need during your onboarding through our new employee intranet
  • Diversity is important to you? It is important to us too! Diversity in which everyone feels comfortable is absolutely central to us
  • You will have an annual educational budget for your individual training programmes
  • We want you to feel good with all aspects of your life: that's why we also offer opportunities for childcare, mental health, and more
  • You can look forward to having fun with colleagues: Interesting presentations, people management lunches, games, team events, parties, Friday beers, company runs or even a book club. Everything is possible, nothing is mandatory.
  • You don't live in Germany and need a relocation service to Berlin? We can help you!
  • You will have the opportunity to compensate Co2 for the environment by receiving an allowance for mobility services like e.g. Bike-Sharing, E-Scooter, Car-Sharing sponsored by our cooperation partners RYDES

Are you up for a new challenge?

Apply now with your complete application documents, also without a photo and without stating specific personal characteristics such as nationality or gender if you choose to do so. German or English language certificates and documents regarding residence and work permits are welcome.

We look forward to hearing from you!

For us, everyone is fresh

HelloFresh lives diversity. We are proud of the different backgrounds, skills and perspectives of each individual team member and support their personal development at the workplace. Every personnel decision is based on equal opportunities, is made on the basis of qualifications, performance and company requirements and is independent of origin, skin colour, religion, political orientation, gender, physical or mental disability, or age. With the help of our Diversity & Inclusion Committee and our team-based hiring decisions, we do everything we can to reduce bias in the selection and interview process and to accommodate individual needs.

*In order to achieve climate neutrality, we have had the CO2 emissions directly caused by us (especially in the areas of transport and packaging) calculated by our external partner "Planetly". We then compensate for this 100% by investing in various climate protection projects (e.g. forest protection projects in Switzerland and Peru, methane gas project in the Netherlands). Detailed information about climate neutrality and our partner "Planetly" can be found at https://www.hellofresh.de/about/carbon-neutral

About HelloFresh

HelloFresh is a multinational meal delivery service with a presence in several Western European and North American countries, as well as Australia. The company was founded in 2011 in Berlin by Dominik Richter, Thomas Griesel and Jessica Nilsson.

Want to learn more about HelloFresh? Visit HelloFresh's website.