Customer Experience Analyst

HelloFresh, Sydney

Delivering great recipes and fresh ingredients to your home each week

About HelloFresh

We are the leading global company in the expanding online recipe kit delivery market. This is a unique opportunity to gain valuable and challenging experience at a rapidly growing startup. Responsibility is given from day one to use your initiative and creativity to help us grow our business. We are fast-paced and love the food world. Learn more about us at HelloFresh.com.au

If you would like to join an energetic and highly motivated team and work in a dynamic, high-energy, high-growth field where you can really have an impact and make a difference every single day then join us and become part of developing a global fresh food champion!

Job description

This role is a fantastic opportunity for a recent graduate with a numerical and analytical background. On a daily basis, you will responsible for:

  • Extracting and analysing data, drawing actionable insights to enable decision making on the key questions facing all areas of operations
  • Working as part of a team to draw out the commercial implications of analysis and provide concise summaries across Supply Chain, Product and other departments
  • Support management in the launch and management of new projects, ensuring on time follow up and delivery
  • Communicating on a regular basis and exchange ideas and best practices with our global teams from around the world

Mandatory requirements

  • You have an outstanding level of numerical and analytical thinking with a very logical approach
  • You have extensive hands-on experience working with Excel at an advanced level, with the aspiration to expand your skills to other data analytical tools such as SQL and Tableau
  • You are passionate about the ability of data to change a business and how numbers can be transformed into key product insight
  • You are a foodie, think and understand food and naturally follow trends
  • You are proactive, autonomous with an entrepreneur mindset
  • You can manage a project from start to finish and deliver on time
  • You are highly motivated by a fast-paced culture of continuous feedback, growth and healthy debate
  • You have excellent interpersonal and communication skills with both technical and non-technical individuals
  • You have a Degree in Engineering, Mathematics, Sciences or Economics from a top-tier university
  • You have up to 2 years previous experience working in a research or data analyst role


Start date: Immediate, full-time

Compensation: Competitive salary with benefits


We are looking forward to hearing from you!

About HelloFresh

HelloFresh is a multinational meal delivery service with a presence in several Western European and North American countries, as well as Australia. The company was founded in 2011 in Berlin by Dominik Richter, Thomas Griesel and Jessica Nilsson.

Want to learn more about HelloFresh? Visit http://www.hellofresh.de