UX Research Manager

HelloFresh, New York City

Delivering great recipes and fresh ingredients to your home each week


At HelloFresh, our mission is to revolutionize the way we eat by making it more convenient and exciting to cook meals from scratch, at home. With offices all over the world, we deliver delicious meals to millions of customers, worldwide.  

HelloFresh is one of the top three largest companies to come out of Europe over the past four years! Our growth trajectory and expansion has been phenomenal – only three and half years after inception, we are active in nine markets, and on three continents.

We are recognized industry leaders—receiving over $300M in investor funding, as well as numerous awards for our outstanding products & service.

Job Description:

We’re hiring a UX Research Manager to work alongside our Product and Customer Insights team to build out a program that can help us scale. To succeed in this role, you’ll need a strong quantitative and qualitative background Additionally, you’ll need to be a go-getter who has a passion for all things related to food and customers!

You will ...

  • Work alongside our Product and IT teams to identify and develop new methods for user testing 
  • Manage end to end research projects: sourcing participants, developing scripts, create a moderator guide, analyze, and synthesize actionable results
  • Identify best method or mix of methods based on research questions, timeline and resourcing.
  • Work with the UX teams to develop concept tests and wire frames that can be used for desktop, mobile, and tablets to better understand our customer journey
  • Create a research roadmap that will coincide with the Product and IT roadmaps at HelloFresh
  • Generate insights and communicate results to key stakeholders in the business including illustrate suggestions in compelling and creative ways
  • Work cross functionally in the business to develop compelling action plans based on user testing research

You are...

  • Team player - possess a fantastic can-do attitude (“no” isn’t in your vocabulary) and able to adapt skills to wherever you can best contribute to the team
  • Problem solver - continuously focused on solutions and process improvement
  • Analytical - use data, complex analysis, modeling, and extensive research to develop informed conclusions on a wide variety of topics
  • Motivated - determined, self-starter, inspired
  • Passionate - thrive in a fast-paced and dynamic environment with frequent change and limited direction
  • Entrepreneurial - take ownership of work/projects and can make things happen

At a minimum, you have...

  • A Bachelor’s degree in Social Science, Psychology, Human Computer Interaction, Human Factors, or similar
  • 5+ years of experience leading User Research projects and digital products
  • Command over quantitative and qualitative user research methods throughout the product design process such as validation, such as usability testing, concept testing, card sorting, on-site surveys, user journey mapping, contextual inquiry, lab-based user testing, remote testing, field research, and survey design.Experience working with in-house product, design and engineering, in a high growth environment
  • A strong grasp of quantitative data analysis and statistics.
  • End-to-end experience with all aspects of research (study design, recruiting, moderation, analysis, reporting)
  • Excellent communication skills, ability to communicate ideas visually, verbally, and in writing
  • Research experience in a consumer facing sector, Retail/E-commerce research experience preferred
  • Direct experience with research and testing on a variety of devices; mobile and tablet devices preferred


Our team is diverse, high-performing and international, helping us to create a truly inspiring work environment in which you will thrive! Come see what’s cookin’ at HelloFresh!

It is the policy of HelloFresh not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

About HelloFresh

HelloFresh is a multinational meal delivery service with a presence in several Western European and North American countries, as well as Australia. The company was founded in 2011 in Berlin by Dominik Richter, Thomas Griesel and Jessica Nilsson.

Want to learn more about HelloFresh? Visit http://www.hellofresh.de