Site Quality Control Lead

HelloFresh, Melbourne, Australia

Delivering great recipes and fresh ingredients to your home each week

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 17 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

The role

This is an exciting role based in our production facility in Ravenhall, Melbourne. As our FSQA Site Quality Control lead you will report to the FSQA manager - Downstream. 

The site Quality Control lead plays a crucial role in business by ensuring that products meet certain thresholds of acceptability without negatively impacting the throughput of the distribution center. They thrive for sustainable continuous improvement and total end-customer satisfaction. The person holding this role must be both a hands-on leader and able to step back, when required, to have the proper overview of a situation.

Above all, we are looking for people who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you.

What you’ll do

  • Be the leader of the Quality Control team, manage the day-to-day operations of the Quality Control team (e.g. team roster, team performance review, delivery of the training plan, pre-production checks validation, supporting Team daily activities where required),
  • Ensure goods and products are handled and packed in conformance to the standards in place (such as HelloFresh DC standard, BRC Storage and distribution requirements, HACCP principles, Food Safety regulations, GMP, GHP, including equipment and environmental sanitation),
  • Be the main facilitator of the introduction of new project on the production ground, provide feedback to the management and organise the team to deliver expected outcomes, 
  • Bring forward the issue(s) experienced on the ground during management review,  seek for constructive resolution of these issues and continuous improvement of the processes and practices in place,  
  • Able to naturally liaise with counterparts in the other HFAU Distribution Centres to ensure a proper flow of exchanges and alignment on the experienced difficulties, 
  • Able to make on the spot decision based on the relative urgency and demand of the situation, or should it be necessary, to  escalate it to the Site quality manager for a seamless resolution, 
  • Ensure the proper use of the business tools in place (such as the Non-Conformance reporting tool or the warehouse management tool), 
  • Ensure adherence to all GMP requirements of not only the QC team but also the employee present on the production floor,
  • Ensure that the QC Team is adequately trained based on the training plan shared by the Site quality manager, 
  • Participate in the implementation of corrective/preventative actions resulting from either internal or external audits.

What you’ll bring

  • Be open-minded and practical can-do Team Leader, thriving for fast paced environments, 
  • Show  a strong ability for clear, succinct and to the point communication,
  • Demonstrate at the minimum 3 years of experience in a Quality management / Operational leadership role,
  • Sound understanding of Quality and Warehouse Management Systems,
  • Possess excellent planning, prioritisation and organizational skills to manage simultaneously multiple priorities,
  • Have been exposed to the implementation and maintenance of the compliance of BRC or SQF certification, HACCP requirement programs as well as Food Authority and Australian standards,
  • HACCP (level 3 minimum) and internal auditor certification are considered as beneficial,

What you’ll get in return…

  • The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase
  • Company discount - 70% off HelloFresh boxes
  • Flexible working arrangements
  • Egoless environment, constant learning with room for personal growth
  • Free access to Headspace
  • HelloFresh Academies - monthly internal learning & development 
  • A diverse and vibrant international environment, with offices in 16 countries

Start Date: Aug 2022

Duration: Full time. You must have the right to work full-time in Australia.

Location:  Ravenhall, VIC

Are you up for the challenge?

Please submit your complete application below including your salary expectations and earliest starting date.

After submitting an application our team will review this and get back to you within 5 business days. 


About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to do adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn

About HelloFresh

HelloFresh is a multinational meal delivery service with a presence in several Western European and North American countries, as well as Australia. The company was founded in 2011 in Berlin by Dominik Richter, Thomas Griesel and Jessica Nilsson.

Want to learn more about HelloFresh? Visit HelloFresh's website.