Senior Site Reliability Engineer

Highfive, California (San Francisco Bay Area) or work from home

See jobs at Highfive

Highfive makes meetings better with video conferencing that’s insanely easy to use. Founded by two former Googlers and backed by the likes of Andreessen Horowitz, Google Ventures, and General Catalyst, Highfive developed an all-in-one hardware & software solution to fix the age-old problem of why the first 15 minutes of every meeting are a complete waste of time. We’ve got a strong team, a huge addressable market, and a differentiated product. All we need is you!

Highfive is a cloud-based service supporting tens of thousands of concurrent users in a mission-critical real-time communication application. We are looking for someone to augment our site reliability engineering team that will grow alongside the service technology to eventually enable 99.99% global uptime and hundreds of thousands of real-time audio/video streams. As Highfive succeeds, this role should transition to a staff/lead position.

What you’ll be doing:

  • Design, implement, productionize and maintain site reliability process and systems
  • Educate the platform software engineering team on reliability best practices, and work to institute changes in the software engineering process to accommodate reliability principles
  • Alongside software engineers, provide service outage escalation response
  • Manage configuration and security for hundreds of instances across multiple environments and regions
  • Manage and build core services and infrastructure across the entire engineering organization
  • Help build an adaptable, high-velocity team


  • Expertise in site reliability engineering in a multi-datacenter production cloud environment with demanding up-time, real-time performance, and security requirements
  • Experience adopting and employing open-source and commercial technology products, as well as writing our own where appropriate, in support of the Infra Engineering mission
  • Strong familiarity with AWS and Docker
  • Experience with Kubernetes and the CNCF Ecosystem
  • Experience with leading teams and projects
  • Experience engaging and negotiating with equipment and service vendors and partners
  • Comfort working with senior management to allocate and prioritize engineering energy in support of the Infra Engineering mission, in a real-world environment constrained by limited resources and bandwidth
  • Experience with instituting, tracking, and being accountable for a global uptime metric

Additional awesomeness:

  • Experience with cloud infrastructure and networking in a production context
  • Experience with physical datacenters and networks
  • Experience deploying infrastructure overseas, particularly in environments with unique challenges such as mainland China
  • Experience with HashiCorp tools (Consul, Vault, and Terraform)
  • Experience with Kafka and/or Cassandra
  • Expertise in cloud network security
  • Experience with Istio

We are headquartered in Redwood City, CA, but our team is highly distributed. We are looking for the best qualified individuals regardless of where you are. If you are in the Bay Area, plan to work from our office, but if you're remote, plan to work from home. As a company that makes a video conferencing product, we're very comfortable with remote work!

About Highfive

About us Highfive makes meetings awesome with insanely simple video conferencing built for your meeting rooms. Highfive is the easiest-to-use solution, with all-in-one hardware and intuitive cloud software that delivers high-quality collaboration and video conferencing. At a fraction of the cost of traditional systems, you can put Highfive in every room, not just the boardroom, and with it's per-room pricing (instead of per-user), it scales easily and predictably with your company. Highfive is one of the fastest growing companies in the collaboration space, and already making meetings awesome for thousands of organizations including Evernote, Expensify, Warby Parker, Harry's, Rue La La, and Betterment. Highfive is based in Redwood City, California and backed by GV (Google Ventures), Andreessen Horowitz, General Catalyst, and Lightspeed Ventures.

Want to learn more about Highfive? Visit Highfive's website.