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Shift Manager - 1st Shift

Home Chef, 1445 S. Tippecanoe Ave. San Bernardino, CA 92408

Home Chef brings people together around the dinner table.

Duration: Full-Time


Founded in 2013, Home Chef is the leading meal solutions company with both a retail and online presence. Available online at homechef.com and in retail at more than 2,100 Kroger grocery stores, Home Chef is committed to inspiring and enabling more people to cook simple, delicious meals, no matter how busy they are.

Similar to our recipes, we recognize that variety is the spice of life, and therefore, our employees also bring their uniqueness and color to our fantastic team. We’re eager to work with humble team players and pragmatic next-level thinkers to innovate on Home Chef’s offerings. 

As the COVID-19 situation evolves in the US and worldwide, we are taking all the necessary precautions, per the CDC guidelines, to keep our employees and customers safe.

Home Chef Shift Managers are responsible for overseeing Production Supervisors and 50+ full-time associates on a daily basis. As Shift Manager, you will set shift level production plans and partner across shifts and across departments to complete daily plans/workload while holding Supervisors accountable for production output and efficiency.

Production Planning & Execution:

  • Takes daily production targets provided by the production manager and creates shift level production plan: assigning supervisors and leads to tasks, calling out number of associates needed for each activity, and ensuring plan will meet production targets
  • Makes adjustments to production plan during shift as needed in response to product quality issues, shorts, or staffing levels
  • Minimizes downtime by maintaining full view of production activities in progress, proactively spotting issues, and problem solving in advance of production shut downs
  • Tracks progress against production plan during shift and works with supervisors to ensure production targets are met
  • Works with production supervisors to drive data accuracy for production and inventory counts
  • Completes shift handoff report and discusses it with subsequent shift manager on a daily basis to avoid production gaps or miscommunications

Food & Employee Safety:

  • Ensures all Home Chef GMP’s and operational guidelines are being followed and enforced
  • Follows and adheres to all safety protocols set forth by Home Chef including but not limited to: Lock out/Tag out procedure, instilling and ensuring a safe work environment, housekeeping in all areas, ensuring all employees are follow proper safety guidelines
  • Maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources; maintaining compliance with established policies and procedures

SOPs & Audits:

  • Has deep knowledge of all Standard Operating Procedures for production as well as all standard procedures related to cross-department coordination at the shift level
  • Sets expectations for strict adherence to all SOPs for all production processes for all supervisors and leads
  • Creates culture of SOP feedback among team and works with Continuous Improvement team to revise and improve SOPs
  • Serves as the primary driver of process change on the floor during the roll out of modifications to SOPs
  • Actively participates in SOPs audit program as defined and conducted by the Continuous Improvement Team

Communication & Leadership:

  • Leads daily huddle with supervisors and leads to communicate production plan for the day, efficiency, and labor targets as well as KPI results from previous day
  • Leads start of shift huddle with entire production team
  • Effectively utilizes shift passdown report to communicate with subsequent shifts
  • Attends and supports cross-shift huddles daily to relay goals and/or significant messages to the team
  • Proactively shares production plan with managers and supervisors from QA and Warehouse to enable them to effectively support production activities
  • Works with QA and/or Warehouse to problem solve any cross-functional issues as they arise, following standard processes associated with shorts callouts, shorts investigations, and rejections

Coaching & Development:

  • Sets a positive example of leadership to ensure the positivity and strength of our culture
  • Coaches and develops production supervisors with the goal of Best-in-Class Team
  • Uses Home Chef training tools (e.g. training matrix) to hold Supervisors to high standards and develop over time
  • Works with HR and/or temp agency representatives to manage daily time and attendance issues
  • Manages time off requests for supervisors, associates, and leads on his or her shift
  • Works with supervisors and HR to provide disciplinary actions as needed for hourly employees
  • Communicates performance issues with temps to temp agency representatives

KPI Management:

  • Understands key KPIs and demonstrates ability to effectively communicate KPI targets and results to supervisors and leads
  • Able to account for KPI targets when planning production activities
  • Provides feedback on efficiency (based on rate of progress against production plan) to supervisors and leads throughout the shift
  • Actively works with supervisors and leads to address issues impacting production efficiency during each shift
  • Teams with Continuous Improvement team to implement process changes to improve efficiency

Qualifications:

  • Minimum of 3-5 years of successful managerial leadership experience in a fast paced environment a must. Cross-functional experience in 2 more departments (warehouse, production, quality, procurement etc.) preferred
  • Track record of driving KPIs and meeting or exceeding goal a must
  • Experience in developing team members through both leading and managing
  • Proficient with Excel and ERP systems
  • Open availability to work nights and weekend shifts
  • Must be able to lift up to 49 pounds with or without reasonable accommodation
  • Must have floor presence and be able to stand/walk for up to 10-12 hours

  • The requirements listed above are representative of the knowledge, skill, ability and/or other characteristics needed for this role. Reasonable accommodations may be made to enable individuals with disabilities..

Work Environment: The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

  • Temperature: Must be able and willing to work in refrigerated coolers (~38⁰F)
  • Equipment: Must be able to operate all standard food processing equipment including but not limited to conveyors, motor controls, baggers, tape machines, label applicators
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Perks and benefits:
- Candidates can experience Home Chef as a customer - enter promo code PEOPLE30 for $30 off your first order!
- Medical, dental, vision, life and disability insurance available
- Paid holidays, sick time and vacation time
- 401k program
- Flexible spending accounts for qualified medical, dependent care, parking, or transit expenses

How We Work Together

We are humble team players. 
We are warm and gracious with team members and customers. We seek feedback to improve ourselves - and respectfully listen to and accept input.

We are pragmatic next-level thinkers.
We come up with novel and unique ideas. We explore new strategies to avoid being constrained by conventional thinking. 

We take ownership.
We approach ambiguous problems, prepared to dive in, get curious, and learn more. We are results-driven, always challenging ourselves to exceed goals.

Be at Home at Home Chef

We all show up authentically at Home Chef. Our team includes individuals with a variety of identities, backgrounds, and perspectives. You can trust that you’ll be able to bring your whole self to an inclusive and enjoyable workplace. 

We welcome people of all races, colors, religions, national origin or ancestry, sex (including sexual identity), age, physical or mental disabilities, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged/sealed convictions, or any other legally recognized protected basis under federal, state, or local law.

Home Chef is committed to the full inclusion of all qualified individuals. As part of this commitment, Home Chef will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our People team at [email protected].

Home Chef is an equal opportunity employer.

To view the California Applicant Notice click here

About Home Chef

Every day, you're out there making things happen. That's why our CEO, Pat Vihtelic, created Home Chef: to provide everything you need to bring more delicious meals and moments to the table, no matter how busy you are. Because at Home Chef, we believe that preparing and enjoying a home-cooked meal should be a simply delicious experience. In fact, simplicity is our mantra. From online to doorstep...to your kitchen table, we make planning and preparing a home-cooked meal simple, intuitive and inspirational every step of the way. In 2013, Pat started Home Chef by partnering with a chef to design delicious, easy-to-follow recipes. Since then, our team has grown to include several chefs, and more than 700 employees across production, marketing, technology, product, design, and customer service. Last year, we delivered over 10 million meals and expanded our delivery to cover more than 97% of the U.S. population. Some days -- okay, most days -- we can't believe how quickly we've grown. But we believe that people continue to love Home Chef for the same reasons it was founded: it saves time, reduces food waste, and most importantly, brings people together for a home-cooked meal.

Want to learn more about Home Chef? Visit Home Chef's website.