Growth Account Executive

Hootsuite, Vancouver, British Columbia

We are more than a social media company

We’re looking for a Growth Account Executive to partner with current clients to strategically build on existing relationships and grow Hootsuite's existing clients. You’ll achieve this by up-selling and cross selling of both Hootsuite and partner products in your book of business. Based out of the Vancouver office (Post Covid-19), you will be reporting into the Senior Manager, Commercial Sales.



  • Connect and engage with existing commercial accounts and introduce them to new solutions from Hootsuite and Partners with the goal of selling new incremental contracts.
  • Continuously liaising with the Customer Success team on strategy to maximize each account
  • Increase the annual recurring revenue of our customers 
  • Lean on internal subject matter experts to provide customer value in all stages of the deal cycle
  • Exhibit passion for customer success by understanding the product-market fit and applying this towards problem solving for your customers’ unique needs
  • Proactively seek out market information in order to effectively develop rapport with customers



  • Proven B2B sales experience OR up-sell/cross-sell account management experience (experience in software is considered an asset)
  • Success in sales forecasting monthly and quarterly  
  • Strong business acumen and ability to focus on client business value, ROI, and customer solutions 
  • Experience in creating sales strategies inclusive of 3rd party solutions
  • Experience managing deals larger than 30K USD
  • Strong communication and presentation skills (phone, video, email)
  • Commitment to Results: consistently achieves results, demonstrating  high performance, and challenging self and others to deliver results
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships
  • Perseverance: pursues everything with energy, drive, and a need to finish—doesn’t give up
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
  • Interpersonal Savvy: relates openly and comfortably with diverse groups of people



  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others. 


In all we do, our six guiding principles light the way:

Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best  work without compromising who they are. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies


Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.




About Hootsuite

About us Hootsuite is the most widely used social media management platform. We have 15+ million customers and are recognized as a leader in social media management by Forrester, one of the most influential research and advisory firms in the world. Our battle-tested technology, extensive ecosystem, and social DNA help organizations create human connections at scale.

Want to learn more about Hootsuite? Visit Hootsuite's website.