Client Success Manager & KAM
Hotstar, Mumbai, Maharashtra
Watch TV Shows, Movies, Live Cricket Matches & News Online
Your key responsibilities
- Identify, create, and implement video advertising solutions grounded on achieving measurable business results for our advertisers
- Drive on boarding for assigned clients across video, display, native, custom solutions, etc.
- Serve as external product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing partnerships
- Dedicated PoC between the client/agency and internal teams (design, product, AdOps, etc) to ensure meeting client objectives to demonstrate success.
- Conduct regular-business-reviews with identified clients to develop partnerships, drive advertiser agenda and discover opportunities for the client
- Take timely client feedback on campaign performance and ensure on customer satisfaction is at highest level
- Recommend future campaigns basis client objectives and campaign insights
- Provide oversight and root cause analysis of issues affecting advertisers campaign performance
- Work on / assist new media plans across all ad formats – video, display, native
- Brainstorm with tech, sales, development, marketing and product teams to identify and solve issues blocking advertiser performance
What to bring
- 2-5 years of experience, preferably in a digital / media agency, with experience in digital media-planning and account based selling
- Comfort with concepts like targeting, reach, frequency on the digital forum
- Penchant to work in a fast growing digital business
- Working knowledge of different ad and analytics platforms such as AdWords, DFP, Video ad servers, Facebook ads, Google Analytics, Comscore etc would be a plus
- Ability to assimilate data quickly in a narrative form, and deep-dive into it to test various scenarios and hypotheses from various points of view (POV of Media planners, brand and agency)
- Self-starter; we need someone who can align to a shared vision for the team and business, and a hard-working team-player who can work across the organization with a lot of enthusiasm, mutual respect and focus
- MBA from a leading institute with an extremely sound ability to hold conversations independently with clients and stakeholders
About us Hotstar is one of the fastest growing video-on-demand services in the world. Our sophisticated video streaming technology and attention to detail on user experience across multiple devices makes us the top video destination for TV Shows, Movies, and LIVE Sports. With 85,000 hours of content in 8 languages, 100 Million downloads in a year, and a rapidly exploding watch time, our mission is to revolutionize Internet entertainment and become the largest personalized television service in the world.