Customer Success Engineer at Human API

Customer Success Engineer

Human API, Guadalajara

Integrate Health Data From Anywhere

Duration: Full-Time

Do you love working with customers and improving the customer experience? Can you resolve technical issues quickly and effectively? Do you want to work in an innovative company spearheading the transformation of healthcare? If you answered “yes” to these questions, read on.

Human API is creating health data liquidity controlled by the consumer. We are empowering consumers to share their health data with the entities that can provide them with better care and services. Through our large, distributed network of Wellness and Medical integrations, we're creating a simple, on-demand way for everyone to exchange and use the health data they need.

To that end, we’re looking for folks to understand pain points in the product, to dig into the code, to work as a team, and to solve problems for the customer.

(This is for a remote position based in Mexico).

Responsibilities

Be the first line of defense to help customer developers solve technical integration issues via email and over the phone
Own internal investigations for customer support requests
Aid the business teams with onboarding new customers
Perform sales engineering support
Give feedback to product managers and engineers on new features
Understand how to make customers successful and how to help them get there
Lend a hand across the organization to make sure technical initiatives cross the finish line

Requirements

Proficiency in oral and written English
Experience in Web, iOS and/or Android development
Understanding of web fundamentals including client/server side models
Experience working directly with customers
Sharp problem troubleshooting skills
Know-how to run scripts
Computer Science / Engineering degree or equivalent industry experience
Understanding of RESTful web services
Ability to work both independently and as part of a team

Recommended Experience

1-2 years of experience helping make enterprise software customers successful
Experience working with SaaS solutions, public APIs, JSON, XML, and cURL
Helpful if you've worked in Node.js, Mongo, iOS and Android dev environments
Working knowledge of databases like MongoDB
Experience working with medical data in formats such as HL7 FHIR, CCDA

At Human API, our mission is to radically accelerate the pace of innovation in health by delivering real-time data on every person on the planet. To do this, we’ve built the world’s first real-time health data network with a reach of is 250 million U.S. lives and includes hospitals, clinics, pharmacies, labs, mobile applications, and devices.

Human API is a data platform that delivers a comprehensive, longitudinal view of a consumer’s health in real-time. We empower our enterprise customers with the normalized clinical data they need to build the next generation of products. Human API currently powers products for life insurance underwriting, health insurance clinical analytics, pharmaceutical clinical trial recruitment, and a variety of other digital health products and platforms.

We are headquartered in San Mateo California and venture-backed by Andreessen Horowitz, Blue Run Ventures, Guardian Life Insurance Company and SCOR Global Life.

We're looking for independent thinkers who care deeply about the problems we're trying to solve. At Human API, we believe that a diverse variety of people makes us better, and so we welcome people of all backgrounds.

Want to build the future of health data with us? Get in touch.

About Human API

Our Mission To provide widespread data liquidity — the ability to frictionlessly get any health data, from any source, to any destination, in real time — to every entity across the healthcare ecosystem, all controlled by the end-consumer. Our Business We have built the world’s first real-time health data network. Our platform retrieves, analyzes, normalizes and delivers thousands of unique data points from tens of thousands of unique sources. Our inspiration for building Human API is to facilitate the next generation of healthcare applications. Today we’re doing just that by powering industry leading applications built by fast-growing startups and Fortune 500 companies.