Customer Service Officer

Hypebeast, New York

Driving Culture Forward

HBX store (previously known as HYPEBEAST Store) commenced business in May 2012. Currently, HBX store targets male and female online shoppers between the age of 18 and 35, and primarily sells third-party branded clothing, shoes and accessories to customers. 

How The Role Will Develop 

We are seeking a Customer Service Officer to join our team! This position will primarily be responsible for daily communication with our customers to resolve all inquiries and complaints in a timely and professional manner. You will work cross-functionally with all e-commerce departments for a thorough understanding of how the e-commerce business operates. If you are a talented individual with a strong work ethic and are interested in establishing your career in e-commerce, then we want to meet you!


  • Provide exceptional customer service for all customer inquiries and complaints via phone, email, social media and LiveChat, etc.
  • Handle difficult customers with professionalism
  • Actively manage and update all customer service related documents for internal tracking
  • Maintain a high level of service awareness at all times
  • Work cross-functionally with other e-commerce departments


  • Associate Degree or equivalent work experience
  • Experience in customer service or related field (preferred)
  • Excellent interpersonal and communication skills
  • Excellent account and customer relationship management
  • Extremely proactive, organized and detail oriented with strong time management skills
  • Ability to multi-task and problem solve
  • Proficient knowledge of MS Office (Word and Excel)
  • Available to work during the weekend, busy periods and/or public holidays
This position is located in NEW YORK and immediately availability is preferred.

About Hypebeast

About With a dedicated team focused on the progression of fashion through visual inspirations and the provision of knowledge, HYPEBEAST's devotion and commitment has made it one of the premiere online destinations for editorially driven commerce and news. Spanning a comprehensive range of both styles and brands, from streetwear to high-end and from established to well-known, the HYPEBEAST editorial team has sought to make a positive contribution to one of culture's most important creative mediums. HYPEBEAST's daily news section has become an important destination for those interested in the latest developments within the fashion community as well as other aspects of culturally-relevant content such as art, music, design and lifestyle. Several consistent marquee features have provided HYPEBEAST readers with a unique vantage point into the industry. Among the most prominent ongoing features include ESSENTIALS (a look into the daily essentials of several important creatives within the industry), PROCESS (an account from start to finish of how products are created) and PEN & PAPER (an intimate look into the sketchbook of an artist). HYPEBEAST's editorial is further enhanced through its online video presence dedicated to creating impactful stories through HYPEBEAST's own stylized vision, the video platform will provide a further dimension to some of the most interesting and compelling stories within fashion and culture. To tie the various facets of HYPEBEAST together is our online store. Since HYPEBEAST's inception, an appreciation for fashion and product has been fundamental to our vision. An online store has given visitors the opportunity to conveniently shop and purchase some of our favourite brands spanning streetwear to contemporary and high fashion. A truly eclectic mix of numerous styles, our online store offers a one-stop destination for numerous innovative and highly sought-after brands.

Want to learn more about Hypebeast? Visit Hypebeast's website.