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Manager - Partner Enablement (Partner Success) -Remote

Icertis, India

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Duration: Full-Time


With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

This opportunity is open for Icertis Everywhere - Full time work from home and would not require relocation to Pune.

Seeking an innovative and strategic Partner Success Manager who will share our vision and help build strong relationships with partners.

Responsibilities:

  • Cultivate successful and trusted relationships with business development and selected services partners.
  • Effectively manage and enable our partners to execute Icertis product implementations for enterprise customers across industries globally and increase value proposition to customers.
  • Take ownership and accountability of Icertis Delivery Assurance including requirements, design, functional & technical configuration, quality assurance, deployment activities, customer & partner relationship, planning, various milestones and financials.
  • Conceptualize and formulate best of breed solutions that effectively address key implementation objectives within the bounds of scope, schedule and efforts.
  • Contribute to the Icertis product road-map through active feedback from customers, partners and implementation experience.
  • Maintain effective relationships internally with all functions and drive change management considering interests and impact of all stakeholders.
  • Be a SPOC for partners to reach out to in Icertis and provide robust & personalized implementation support throughout the project life-cycle.
  • Enable & empower the team of Lead Functional and Senior Functional Consultants engaged in Icertis product implementations across multiple projects and geographies.
  • Champion company policies and processes, and ensure their adherence within the team.
  • Coordinate with Product Management team for partner raised feature requests and ensure their prioritization in future releases in alignment with the project plan.
  • Ensure smooth handover to Customer Success team.
  • Handle customer escalations diligently.
  • Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally.
  • Communicate the key elements of the program and guide partners through the Partner Enablement phases of the Services Partner life-cycle.
  • Participate in the joint SCM with partners and customers to ensure the project is well executed.
  • Build product and consulting services knowledge of Icertis offerings as well as continuously develop partnership skills.
  • Ramp up new partners to implement and support ICM for customers through partner education, training and effective on-boarding.
  • Actively participate in partner performance management framework development and evaluations .
  • Recommend initiatives to improve the overall performance.
  • Adhere to best practices in partnering while working on multiple projects simultaneously.
  • Verify that the client can be a reference upon successful implementation.

Skills and Qualifications:

  • 10+ years’ of experience managing strategic service partners in Professional services.
  • Experience in managing at least 5 full life cycle enterprise application implementations with end to end responsibility for program/project management.
  • Possess deep understanding of the various phases of project management including initiating, planning, execution, monitoring, control and closure. 
  • Demonstrate good knowledge of SDLC, project management, implementation methodologies and their application.
  • Must have direct client engagement experience over multiple end-to-end implementations.
  • Acumen to correctly interpret trends, patterns from available data and formulate effective strategies and actions in achieving program/project objectives.
  • Strategic thinker who can blend consulting and business strategy to innovate and develop compelling plans for new partner initiatives.
  • Solid inter-personal and negotiation skills; should be able to facilitate engagements and handle objections in real-time.
  • Excellent communication skills (written and verbal); should be able to prepare and deliver presentations to C-level executives.
  • Superior organizational skills with the ability to effectively prioritize on day-to-day and week-to-week basis.
  • Experience in a dynamic, hyper growth environment.
  • Prior experience in implementing Contract Management/Supply Chain applications is highly preferred.
  • Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage.
  • High degree of ethics and integrity.
  • Willing to travel: 20%
  • #LI-MS1
  • #LI-Remote
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

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About Icertis

Icertis is the leading provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. Today, ICM is used to manage 2.5+ million contracts, by 750,000+ users, in 90+ countries and 40+ languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. Vision: Transform the Foundation of Commerce Mission: Be the Contract Management Platform of the World Values: Fairness, Openness, Respect, Teamwork, Execution

Icertis

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