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General Manager, Professional Services, Strategic Accounts - Remote

Icertis, Bellevue, Washington

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Duration: Full-Time


With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

Join a highly reputable and well-funded CLM SaaS start-up as we grow our Professional Services Division! We are looking for a General Manager, Professional Services – Strategic Accounts to lead, build and foster our consulting capability within the implementation team across different domains and industries. This is an opportunity to work in a fast paced start-up, learn the Icertis platform and CLM domain and become an expert on how customers use Icertis. This position can be based remotely with the US. #LI-Remote.

What you will do:

  • Own portfolio of fortune 50 customers with large revenue footprint (e.g., Boeing, Accenture, Exxon, J&J).
  • Multi-year large complex customer deployments with significant impact on company growth.
  • Manage global teams with emphasis on schedule, quality and budget.
  • Exercise leadership skills combined with strong business acumen and in-depth analytical skills.
  • Build exceptional client rapport and maximize Customer Satisfaction.
  • Proactively assess, clarify, and validate customer needs on an ongoing basis.
  • Meet assigned expectations for profitability.
  • Assist in sales and business development efforts.
  • Establish control on project schedules, budget and risk issues; facilitate timely decisions to maintain project schedule, revenue, gross margins and budget.
  • Facilitate executive conversations regarding budget, resources, schedule and risk.
  • Identify project risks early and assist by providing prudent and timely recommendations for risk avoidance.
  • Active participation in Project Governance Meetings with customers.
  • Demonstrate thought leadership in value-based client solutions & program management.
  • Responsible for managing complex, enterprise projects through the Implementation life-cycle.
  • Deliver expert level leadership and ownership in showcasing full accountability for managing and delivering multi-million-dollar programs successfully.
  • Plan and lead complex enterprise projects in a fast-paced, high growth, technical environment.
  • Create and sustain strong relationships with all levels of stakeholders, proactively manage risk, facilitate high performing teams and manage budgets and project margins.
  • Able to travel 40% post pandemic.

What you will bring:

  • United States citizen or current Green Card required.
  • Minimum of 18 - 25 years of work experience.
  • Bachelor’s Degree in Science or Engineering Graduate from a reputed institute. MBA will be preferred.
  • Prior experience in implementing Contract Management/Supply Chain/ERP applications is preferred.
  • Must be operationally and technically deep. This role requires rolling up your sleeves, willing to get your hands dirty and have a rich understanding of project and product details.
  • An impeccable track record of delivering customer success.
  • Prior experience in Process Improvement, Decision Making, Managing Processes, Planning, Analyzing Information and Developing Quality & Performance Standards.
  • Prior experience with quick and innovative thinking with the business acumen to correctly interpret available data.
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

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About Icertis

Icertis is the leading provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. Today, ICM is used to manage 2.5+ million contracts, by 750,000+ users, in 90+ countries and 40+ languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. Vision: Transform the Foundation of Commerce Mission: Be the Contract Management Platform of the World Values: Fairness, Openness, Respect, Teamwork, Execution

Icertis

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