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Director Customer Advocacy France (all genders)

Icertis, Paris, France

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Duration: Full-Time


With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination

The Account Manager is responsible for driving sales from existing accounts for Icertis Contact Intelligence. This role acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion).

The ideal candidate is one with sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. 

This position reports to the General Manager – Customer Advocacy for Europe.
 
This is an individual contributor role.

What you will do:

  • Drive more revenue from existing accounts by upselling and cross selling.
  • Develop and/or expand relationships within customer base.
  • Ensure customer expectations and obligations are fulfilled and Customer is a net promoter of Icertis.
  • Work closely with internal teams: Professional Services, Engineering, etc. to review customer issues, challenges, and success factors.
  • Work closely with customer and product management to understand new requirements and upcoming product releases.
  • Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
  • Responsible for overall customer satisfaction for assigned accounts in DACH.

What you bring:

  • 10-15 years of successful enterprise software sales or account management experience.
  • Must have sales aptitude, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company.
  • Fluent in French is a must.
  • Ability to identify & create new sales opportunities and manage complex sales cycle.
  • Must have experience with SaaS product or preferably CLM.
  • Experience in managing large Fortune 500 engagements.
  • Ability to develop executive level (CxO) relationships, and lead strategic initiatives with customer, and present Icertis value proposition to C-level executives.
  • Experience in managing enterprise accounts, generating pipeline to grow wallet share at customers, and revenue forecasts.
  • Excellent communication, negotiations and strategic thinking skills.
What we offer:
We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.

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Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

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About Icertis

Icertis is the leading provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. Today, ICM is used to manage 2.5+ million contracts, by 750,000+ users, in 90+ countries and 40+ languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. Vision: Transform the Foundation of Commerce Mission: Be the Contract Management Platform of the World Values: Fairness, Openness, Respect, Teamwork, Execution

Icertis

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