Functional Consultant - Customer Success - Remote

Icertis, India

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Duration: Full-Time

With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.

Who we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination


  • Learn and achieve mastery in configurations of various tools and perform admin functions
  • Understand how tools work and how they are used by users
  • Resolve user issues by using your admin & troubleshooting skills within the SLA
  • Come up with ideas to improve tools, configurations, and its usage
  • Promote the usage of the tools you are managing
  • Deliver results via focused work with active follow up and follow through
  • Highlight or escalation risks and suggest mitigation plans
  • Learn and configure no-code tools such as SharePoint, Microsoft Power Automate, etc.
  • Analyze data using analytics tools such as Microsoft PowerBI and prepare presentations
  • Learn and configure no-code tools such as SharePoint, Microsoft Power Automate, etc.

Skills and Qualifications:

  • 3+ years previous experience in an application support role.
  • Willingness to work in flexible hours to resolve issues faced by US based users when needed (between 8 AM and 10 PM, not a night shift).  
  • Excellent troubleshooting skills with knowledge of SQL & Stored Procedures.
  • Understanding of customer support processes and tools. Ability to follow defined processes.
  • Outstanding written and verbal communication skills.
  • The ability to coordinate, follow up, follow through and drive issues to closure proactively.
  • The ability to be a good listener, and to understand customer issues.
  • Ability to provide innovative workarounds or design a solution to fix user’s problems
  • Batcher’s Degree in business or operations management or engineering
  • 60% in Graduation, HSC and SSC
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. 

Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary. 

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About Icertis

Icertis is the leading provider of contract lifecycle management in the cloud. Icertis Contract Management (ICM) is an innovative, easy-to-use platform that is highly configurable and continually adapts to complex business needs. Today, ICM is used to manage 2.5+ million contracts, by 750,000+ users, in 90+ countries and 40+ languages. With its intelligent workflow and built-in analytics, ICM provides ongoing contractual insights and best-of-breed contract management. ICM enables customers to increase compliance, improve governance, mitigate risk and enhance user productivity, thereby maximizing ROI and accelerating time to value across the global enterprise. Vision: Transform the Foundation of Commerce Mission: Be the Contract Management Platform of the World Values: Fairness, Openness, Respect, Teamwork, Execution


Want to learn more about Icertis? Visit Icertis's website.