Director, Partner Enablement (Partner Success) - Remote

What you will do:

• Cultivate successful and trusted relationships with our existing and new service partners, both with their Sales and Professional Services teams.
• Provide vision and direction to our partners to execute Icertis product implementations for enterprise customers across industries globally.
• Play a dual role of Domain/Functional expert and program manager helping our partners execute Icertis implementations.
• Take ownership and accountability of Icertis Delivery Assurance and overall Partner Account, including financials.
• Contribute to the Icertis product road-map through active feedback from customers, partners and implementation experience.
• Maintain effective relationships internally with all functions, including Sales, and drive change management considering interests and impact of all stakeholders.
• Be the point of escalation for partners to reach out to in Icertis and provide management accurate forecasts for project deliveries.
• Hire, Develop, Enable, and Empower the team of Partner success managers, Lead Functional and Senior Functional Consultants engaged in Icertis product implementations across multiple projects and geographies.
• Champion company policies and processes, and ensure their adherence within the team.
• Handle customer escalations diligently.
• Facilitate interaction, manage inter-dependencies and conflict resolution among all functional teams globally.
• Be the internal and external evangelist for the Partner Program.
• Serve as a role model in project management, best practice sharing, proactive actions, and creative problem solving activities.
• Participate in the joint SCM with partners and customers to ensure the project is well executed.
• Actively participate in partner performance management framework development and evaluations at Project, Partner and Program Level.
• Recommend initiatives to improve the overall performance.
• Adhere to best practices in partnering while working on multiple projects simultaneously.
• Verify that the client can be a reference upon successful implementation.

What you will bring:

• 15+ years of experience managing strategic service partners in Professional services.
• Experience in managing enterprise application implementations, with end to end responsibility for program/project management. Expertise in end to end solution responsibility is a plus.
• Possess deep understanding of the various phases of project management including initiating, planning, execution, monitoring, control, and closure.
• Must have direct client engagement experience over multiple end-to-end implementations.
• Acumen to correctly interpret trends, patterns from available data, and formulate effective strategies and actions in achieving program/project objectives.
• Strategic thinker who can blend consulting and business strategy to innovate and develop compelling plans for new partner initiatives.
• Solid inter-personal and negotiation skills; should be able to facilitate engagements and handle objections in real-time.
• Excellent communication skills (written and verbal); should be able to prepare and deliver presentations to C-level executives.
• Superior organizational skills with the ability to effectively prioritize on day-to-day and week-to-week basis.
• Experience in a dynamic, hyper growth environment.
• Prior experience in implementing Contract Management/Supply Chain applications is highly preferred.
• Must have an Engineering degree from a reputed institute; an MBA in a related field will be a distinct advantage.
• High degree of ethics and integrity.