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Delivery Manager

Imperfect Produce, Milwaukee, WI

Fighting food waste and helping people eat better.

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About Imperfect

Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.

We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!

We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!

About the Role

Imperfect is searching for a dedicated Delivery Manager to join our growing team! As the Delivery Manager, you will be responsible for managing a fleet of drivers in Milwaukee, WI. It will be your job to ensure drivers are set up for success prior to starting their route each day. As the main contact with our vehicle vendor, you will be responsible for ensuring vans are in proper operating condition in preparation for deliveries. Keeping an eye on our delivery metrics, you will have a direct impact in Imperfect's growth. If you're passionate about fighting food waste and making a meaningful impact on the produce industry, we'd love to talk!

Responsibilities

  • Hire and train delivery drivers in the Milwaukee and Madison metro area
  • Schedule and manage workforce including Payroll responsibilities
  • Manage and provide feedback to 10-16 full-time and part-time drivers daily.
  • Partner with Delivery Supervisor in Madison on a daily basis.
  • Track and analyze delivery metrics and continuously strive to meet and exceed KPI's
  • Act as the main point of contact between our Delivery and Customer Care team, equipment leasing partner, insurance partner, and our customers (pertaining to deliveries)
  • Route and dispatch delivery orders using our delivery platform daily
  • Assist in dispatch duties in other markets as needed
  • Manage relationship with the local Penske office, our delivery van leasing partner
  • Accurately forecast labor and equipment needed based on growth projections and coordinate with Penske to ensure that vehicles are ordered and picked up at the right time
  • Coordinate regular maintenance check ups with Penske
  • Act as facilities manager to ensure a clean and safe environment ie. ordering office and bathroom supplies, cleanliness of office/facilities
  • Manage budget as determined by the Director of Delivery
  • Regularly hit the road and make deliveries to stay fresh on current processes and keep the customer experience front of mind as well as filling in during times of staffing needs

Skills and Qualifications

  • 1+ years dispatching experience
  • 2+ years experience in delivery role
  • 3+ years experience managing drivers
  • Highly comfortable navigating the area managed
  • Experience working cross-functionally with multiple departments (i.e. Customer Care, Operations)
  • Mastery of Google Maps to ensure an on time delivery experience for each customer
  • Proficient in Microsoft Excel and adept at analyzing metrics

About You

  • Highly organized and strong attention to detail
  • Ability to problem-solve and think on your feet (A.K.A. a mental juggler)
  • Excels at independent, unsupervised work
  • Passionate about our mission to fight food waste

Details of the Position

  • This position reports remotely to the Director of Delivery based in Northlake, Il
  • Weekday schedule with some remote weekend work required
  • Occasional regional travel required
  • Full-time exempt position
  • Salary and employee stock options commensurate with experience
  • Benefits include medical, vision, and dental health care, stock options, and a recurring credit towards your Imperfect account!
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

About Imperfect Produce

WHAT WE’RE ALL ABOUT More than 20% of the fruits and vegetables grown in America never make it off the farm because they aren’t perfect enough for grocery store standards. This results in billions of pounds of wasted produce every year. We’re talking about produce that is just as nutritious and delicious but looks a little different. With so many delicious fruits and vegetables going to waste, we decided we had to do something.

Imperfect fights food waste by finding a home for ‘ugly’ produce. We source it directly from farms and deliver it to customers’ doors for 30-50% less than grocery store prices. Our subscription produce box is affordable, convenient, customizable, healthy, and delicious. But Imperfect is bigger than just the box. By eating ‘ugly,’ you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest with less wasted land, fossil fuels, and water. You’re improving access to healthy food. You’re creating fulfilling careers for employees. With every bite into a misshapen apple or crooked carrot, you’re helping shape our world for the better.

In a world obsessed with perfection, we’re here to show the beauty in imperfection. We’re here to make a statement that our differences are what make us beautiful. We invite you to join our community and help us build a less wasteful world that’s as beautiful as it is delicious!

OUR HISTORY As a student at the University of Maryland, Ben Simon, our CEO, noticed that a lot of food was going to waste in the cafeteria. In response, he founded the Food Recovery Network (FRN), a nonprofit dedicated to preventing waste on college campuses. Since its founding, the FRN has expanded to over 180 colleges and universities around the country. During his work with the FRN, Ben Simon met cofounder Ben Chesler and together they scaled the organization nationwide. Ben and Ben met their third cofounder, Ron Clark, during a trip to California. Ron had spent decades working in the produce industry, most recently with the California Association of Food Banks (CAFB). At the CAFB, Ron developed the “Farm to Family” program that now sources 125 million pounds a year of ‘ugly’ produce to California food banks. Yet he realized that these quantities were still a drop in the bucket compared to the billions of pounds of ‘ugly’ produce that never left the farm. Ben, Ben, and Ron decided that together they could make an even bigger impact by sourcing ‘ugly’ produce directly from farms and delivering it at a discount to customers’ homes. They joined forces and founded Imperfect on August 8th 2015, with the vision of showing the world the beauty in imperfection.

Want to learn more about Imperfect Produce? Visit Imperfect Produce's website.

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