Account Manager - Equity Crowdfunding

Indiegogo, San Francisco

International crowdfunding website

Indiegogo is the place to discover clever and unique innovations in tech and design before they go mainstream, including hundreds of products shipping right away. With thousands of projects launching every week, there’s ingenious tech, creative design, and much more around every corner.

Our customers are passionate about funding passionate people and so are we! We are a team of committed, results-driven team players who are lucky enough to be able to call “helping people achieve their dreams” our everyday jobs. When people unite around a common goal, anything is possible.

Indiegogo's Equity Crowdfunding’s business is an exciting, dynamic new growth business inside the company and one that is managed by a dedicated team of entrepreneurial, equity crowdfunding experts. The platform allows companies to raise investment in profound new ways that stand to disrupt venture capital and democratize investing for millions of people.

As Account Manager, you will work very closely with the heads of this business unit and provide strategic marketing and PR support for large and small companies that are raising investment on the platform. This will include studying and providing best practice marketing services for many campaigns as well as being an internal liaison between cross-functional teams inside Indiegogo (including sales, marketing and product teams).

You will:

  • Provide account management for companies raising money via Indiegogo’s equity crowdfunding platform.
  • Serve as primary contact for clients to provide strategic consultations, project management and general account management.
  • Develop campaign strategies to help clients meet and exceed their funding goals, implement best practices, develop success metrics.
  • Foster strong, interpersonal client relationships to ensure client satisfaction and foster repeat engagements and referrals.
  • Troubleshoot technical problems and answer support questions from clients.
  • Develop educational materials (general and vertical specific) to enhance crowdfunding knowledge and streamline project execution.
  • Manage client activity effectively and accurately within CRM system to maximize all existing and new opportunities.
  • Liaise with internal cross-functional teams, including sales, communications, marketing, and engineering teams, and partners to execute and report on engagement deliverables and other team related projects.

About you:

  • Knowledge or experience in the investing space.
  • Deep understanding of online marketing, innovation and especially crowdfunding.
  • Passion for making a positive impact on the world while fostering a fun, open and collaborative work environment.
  • Self-starter with entrepreneurial spirit and ability to thrive in a dynamic, fast-paced startup environment.
  • 3+ years of client-facing experience in account management or marketing.
  • Strong background in digital and channel marketing (e.g. email); experience with copywriting is required!
  • Experience with social marketing, content, and PR is a huge plus!
  • Technical orientation and the ability to quickly learn and utilize new technology.
  • Experience and demonstrated ability to prioritize and multitask in a deadline-driven, high-pressure environment.
  • Creative thinking abilities and a proven ability to collaborate with cross-functional teams.
  • Persuasive, positive and confident disposition with strong leadership skills and ability to provide and receive constructive criticism.
  • Superior communication and public speaking skills.

Bonus points:

  • Bachelor degree in business or economics
  • Experience with running and managing a crowdfunding campaign.
  • Started your own company and/or worked for an early-stage startup and been involved in the fundraising process.
  • Experience in product marketing, email marketing, PR, and/or creative services (copy-writing, photography, video, front-end design).
What’s in it for you:
Our customers are passionate about funding passionate people and so are we! We are a team of committed, results-driven team players who are lucky enough to be able to call “helping people achieve their dreams” our everyday jobs. When people unite around a common goal anything is possible. 
We offer:
      Competitive salaries with equity
      Comprehensive medical, vision, and dental for you and yours
      Dog friendly office
      Quarterly all hands meetings with fun events
      A supportive, open environment that embraces and cultivates fearlessness, authenticity, and collaboration
We have offices in San Francisco and New York, and as well as support on the ground in multiple international locations.

Please apply with your resume and a cover letter.

Indiegogo is an equal opportunity employer and complies with the San Francisco FCO.

About Indiegogo

Indiegogo is the place for entrepreneurial projects to move quickly from concept to market, amplified by a community of backers who believe the world benefits when every idea gets an equal shot at success. Indiegogo empowers people around the world to fund what matters to them.

Want to learn more about Indiegogo? Visit https://www.indiegogo.com/