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Insider SAM Academy - Strategic Account Manager

Insider, Istanbul, Turkey

The First Integrated Growth Management Platform


Meet Insider, the first integrated Growth Management Platform (GMP).

Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue. Leveraging real-time predictive segmentation powered by deep Artificial Intelligence and Machine Learning capabilities, Growth Management Platform empowers marketers to deliver personalized journeys across the web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste.


What is SAM Academy?

In our new program designed for young professionals with at least 2 years of account management or sales experience, Insider SAM (Strategic Account Management) Academy offers an exceptional opportunity for those who want to boost their career at a fast-paced startup environment. We are looking for dedicated, passionate and hardworking candidates who'd be willing to relocate in one of our 20 offices worldwide after completing a year-long training at our Istanbul office. If you want to make your mark on the ongoing global digital revolution, change the direction of your career and if you want to make an impact on the digital transformation of world's leading brands, submit your application by September 30, 2019.

First things first: What is this role about?

“If you don’t take care of your customers somebody else will”. As we are a customer-first company, we always walk the extra mile. Our clients are our first priority, and so are their customers. Our Partner Success Team is dedicated to deliver a seamless service and visionary guidance to help brands across industries take customer experiences to the next level.

As a Strategic Account Manager, you will be responsible for new client implementations as well as owning the relationship from there onwards, including strategic planning, renewals, and upsells. You will work very closely with Insider’s engineering, product and sales management teams to provide market feedback and customer expectations.

Nothing says more than the real experience, right? 
So we asked our SAM team to tell us what their day-to-day is really like and, in a nutshell, this is what they told us.

-You’ll be the face of Insider to our clients! You’ll be the bridge between their needs and our technology
-Help our clients understand their needs and which of our features and products best match their goals and expectations
-Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
-Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
-Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
-Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
-Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology
-Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
-Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

What do we expect from you?

-A university degree in Business, Marketing, Engineering, or related fields
-To have, at least two years of experience in a customer-oriented position
-Show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level
-Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. Alas, we’ve got clients all over the world!
-Be a self-motivated and savvy tech bug, always in search for savvy solutions and ideas to improve our relationship with our clients
-Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
-Superior project and time management skills. A keen eye for detail is a plus!
-Passion for testing, measuring and improving outreach and follow up the effectiveness
-The ability and flexibility to work in a fast-paced startup environment
-Solid understanding of basic web concepts and digital marketing.

Here are some of the things that you’ll love:

  • 20 countries and still counting. We are growing at a rapid pace. In the last 3 years, we have opened offices across the globe ranging from London, UK to Tokyo, Japan (Psst, we speak 20+ different languages, and we are trying our hands at Klingon now). A lot of us are airport hoppers and a few of us have moved to a new country altogether. If you love diversity, you’ll love Insider, as we have offices in 20 cities — London, Singapore, Tokyo, Dubai, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Kiev, Sydney, Seoul, Ho Chi Minh City, Bangkok, Hong Kong and Taipei.

  • Work hard, make history. Contribute to work from your first day. Everyone at Insider has an equal say about the company. Your contribution would be welcomed by all departments and team working at Insider.

  • Building the future together. We want to be one of the most admired tech companies across the globe and to get there, we need to master a plethora of skills. From the first day, you’ll get to be a part of a variety of educational sessions at the office. You can choose to attend the Sales University, Insider School of Retention, or take part in an in-house hackathon, or attend a culture presentation.  

  • Home sweet home! - We have a team that works in 20 different countries and we know one could easily feel lost in such a diverse organization. Therefore, at Insider, we pride ourselves as a people-first company. We have weekly retro meetings to see how everyone is doing, discuss our successes and failure and gather feedback from everyone to find how we can improve. We also love to party. So whether it’s your birthday, or your work anniversary, whether it’s an investment celebration or our yearly retreat, we host parties to celebrate - including boat parties :) You’ll feel right at home when you work with us.

  • No-dress code. We won’t judge you if you show up to work in your pyjamas. There is no dress-code associated with work, so you can wear what you feel most comfortable and productive in.

  • Good food, good music, like-minded people. To be at your best, you need an environment that helps you bring out your best. At Insider, you’ll be working with like-minded folks from different fields, all of them ready to help, ideate and create from the get-go. Plus, you’re in for a treat and get ready to be pampered with great food. We are real foodies, so we have fruit bars, protein nights, buffet lunches and much more. Also, you will have free access to premium services like Udemy, Blinkist and Spotify to name a few.
Now, a little bit more about us

Insider is an integrated Growth Management Platform for digital marketers, but we’re also known as data-geeks, trailblazers, or entrepreneurs. Our mission is to help marketers and brands across the globe to deliver hyper-personalised customer experiences in multiple online channels. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste. Here’s a little list with some cool things about us:

-We were listed in 100 Hottest startups by WIRED magazine and our CEO and Co-Founder, Hande Cilingir, was ranked one of the top 5 women CEOs outside the US

-Our new category (Growth Management Platform) was recently backed by Sequoia Capital, one of the most prestigious venture capital funds in the world

-We partner with over 300 global brands like Huawei, Samsung, New Balance, Singapore Airlines and UNIQLO, helping them grow beyond customer expectations

-We have offices in 20 regions, including London, Singapore, Tokyo, Dubai, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Kiev, Sydney, Seoul, Ho Chi Minh City, Bangkok, Hong Kong and Taipei.


Insider is a technology company with offices in London, Singapore, Tokyo, Hong Kong, Seoul, Sydney, Helsinki, Barcelona, Dubai, Moscow, Warsaw, Taipei, Jakarta, Istanbul, Kiev, Ho Chi Minh City, Bangkok, Ankara and Kuala Lumpur. Insider was listed as one of Europe’s 100 Hottest Startups by WIRED Magazine and won Red Herring Top 100 Europe in 2017. CrunchBase has recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top three women CEOs outside of the US.

Some of the most prestigious Fortune 500 companies and top brands in retail, automotive and travel across the globe use Insider to deliver AI-backed personalized experiences. Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 400 businesses across various industries including UNIQLO, Singapore Airlines, Tokopedia, Virgin, New Balance, Nissan, Samsung, Puma, Newsweek, Media Markt, AVIS, Allianz, BBVA, Dominos, McDonald’s, Avon and CNN.

Insider is a value-driven company and we provide equal opportunity in a  zero-discrimination workplace. Insider not just welcomes but also embraces diversity. Therefore, all qualified candidates will be considered without regards to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship or marital status. Lastly, Insider will provide all necessary arrangements for eligible individuals with disabilities.



About Insider

Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue. Leveraging real-time predictive segmentation powered by deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste. Insider is a technology company with offices in London, Singapore, Tokyo, Dubai, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Kiev, Sydney, Seoul, Ho Chi Minh City, Bangkok, Hong Kong and Taipei. Insider was listed as one of the 100 Hottest Startups by WIRED Magazine and won Red Herring Top 100 Europe in 2017. Crunchbase has recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top three women CEOs outside of the US. Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 300 businesses across various industries including UNIQLO, Singapore Airlines, Tokopedia, Virgin, New Balance, Nissan, Huawei, Samsung, Orange, Puma, Ticketmaster, Newsweek, Air Arabia, Media Markt, AVIS, Allianz, BBVA, Domino’s, McDonald’s, Avon and CNN.

Insider

Want to learn more about Insider? Visit Insider's website.