Operational Account Manager - US

Insider, United States

The First Integrated Growth Management Platform

Insider is a B2B SaaS company with a unique approach to multichannel experience orchestration. Recently, Insider announced its $32 Million Series C funding round by Sequoia. Insider was named the #1 leader on G2’s Mobile Marketing Software and Personalization Grids, with a 4.6/5 rating based 100% on user reviews, 19 quarters in a row. Insider was also named as the #1 Leader in the Forrester Wave for Cross-Channel Campaign Management (CCCM) with the highest overall score among all vendors, with a 5/5 rating in numerous criteria. CrunchBase recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top women CEOs outside the US.

Many of the most prestigious Fortune 500 companies and top brands in retail, automotive, and travel use Insider to deliver AI-backed personalized experiences that exceed customer expectations. Insider is trusted by over 800 global businesses, including Singapore Airlines, Virgin, Toyota, New Balance, IKEA, Samsung, MediaMarkt, Nissan, Marks & Spencer, Santander, Allianz, BBVA, Dominos, Avon, and CNN.

Waking up in the morning, just as you receive an email from a global leading brand, saying they are in need of your cooperation. You comfort them, provide consultancy cause after all you are a natural when it comes to managing your time.  Having an after-lunch coffee with your friend from “Partner Support Development'' cause hey, she is always there to help you when you need technical information. An online call with other fellow OPAMs in 25+ different regions to align on an integration matter, while having to run to another meeting with your Strategic Account Manager, because it takes two of you to retain a partner. Doing all these with a number of different partners. Solving problems, forming & ensuring relationships, creating strategies for brands who appeal to the world, onboarding new partners, teaching them our technology baring in mind that OPAMs are the ones who have the most experience with using Insider’s technology and products, being the number one agent in liaison with the product team & the partners, and mastering them both while learning some coding & Spanish on the side cause who wouldn’t want to, it’s Spanish?! Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect.

Day in and day out an Operational Account Manager in Insider;

  • handles overall responsibility for managing our relationship with our partners
  • monitors, facilitates, and consults the partner during the adoption process of our technology
  • establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
  • proactively monitors our partner’s activity and provides on-time and around the clock insights and solutions to the partner
  • liaises with our internal teams to improve our partner’s outcome and the performance of our technology
  • plans strategic campaigns to help our partners meet their needs and goals
  • prioritizes and drives resolution on escalated partners’ issues
  • acts as a liaison between our product management and the partner, with a focus on communicating the workday roadmap and how the roadmap will influence customer activities.

We want you to join us while we are taking a step into the future if you;

  • graduated from Engineering, Business or related fields preferably have experience in digital marketing or a customer-oriented position
  • can show us that “you’ve got what it takes” to collaborate and build strong visionary relationships with customers, especially at the executive level. Aka, your sharp business acumen
  • have a solid understanding of basic web concepts and digital marketing
  • have solid oral and written communication abilities, positive and energetic phone skills and exquisite listening skills. We’ve got clients all over the world! 
  • are a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
  • can cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
  • have superior project and time management skills. A keen eye for detail is a plus!
  • have a passion for testing, measuring, and improving outreach and follow-up effectiveness
  • have the ability and flexibility to work in a fast-paced startup environment
  • have an advanced level of English skills

While we are conquering the world, we are offering you:

  • a chance to work in an international, diverse, and inclusive environment;
  • to be part of an industry that’s shaping the future of customer experiences; Don't believe us? Just ask Google.
  • access and opportunity to gain a limitless network all over the globe
  • relocation opportunities as part of your Career Development depending on your progress
  • access to many hard and soft skills training to help you improve and challenge yourself
  • access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
  • space to share your skills through training and workshops if you wish. Sharing is caring!
  • fun with the occasional team activities!
  • no Dress Code!

We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, Stack Overflow, and Medium!

About Insider

Insider Growth Management Platform (GMP) helps digital marketers drive growth across the funnel, from Acquisition to Activation, Retention, and Revenue. Leveraging real-time predictive segmentation powered by deep Artificial Intelligence and Machine Learning capabilities, GMP empowers marketers to deliver personalized journeys across web, mobile web, mobile apps, and ad channels. Built on a unified data layer, GMP is easy to implement and simple to use, avoiding the need for complex integrations and dependency on IT teams. Insider simplifies the life of digital marketers and helps them drive growth for their brands, with zero marketing waste. Insider is a technology company with offices in London, Singapore, Tokyo, Dubai, Moscow, Warsaw, Kuala Lumpur, Jakarta, Istanbul, Kiev, Sydney, Seoul, Ho Chi Minh City, Bangkok, Hong Kong and Taipei. Insider was listed as one of the 100 Hottest Startups by WIRED Magazine and won Red Herring Top 100 Europe in 2017. Crunchbase has recently ranked Insider’s co-founder and CEO Hande Cilingir as one of the top three women CEOs outside of the US. Helping world’s leading brands grow beyond the speed of customer expectations, Insider is trusted by over 300 businesses across various industries including UNIQLO, Singapore Airlines, Tokopedia, Virgin, New Balance, Nissan, Huawei, Samsung, Orange, Puma, Ticketmaster, Newsweek, Air Arabia, Media Markt, AVIS, Allianz, BBVA, Domino’s, McDonald’s, Avon and CNN.


Want to learn more about Insider? Visit Insider's website.