Business Development Lead

Instacart, Toronto, ON

Groceries and home essentials delivered from local stores in 1 hour

Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

As we continue our fast growth, we are looking to add to our Business Development team. We are hiring a Business Development Lead to manage retailers who have signed on to join the platform. In this role, you will have responsibilities including, but not limited to, launching new partners, driving key business insights and recommending scalable growth strategies, implementing new operational processes, managing client needs and selling new offerings and opportunities.




  • Build and maintain relationships with select external Instacart retail partners

  • Interact with senior level executives at retail partners

  • Establish a deep understanding of Instacart's business operations, including internal processes, functional group strategies, and competitive context

  • Develop strategic plans to meet retail partners’ needs

  • Work with cross-functional teams to guide implementation of strategic plans and accomplish goals on tight deadlines

  • Lead launch process for new partners joining the Instacart marketplace, overseeing catalog setup, marketing and PR, and operations

  • Perform data analysis to drive key business insights, scalable growth strategies, and detailed execution plans

  • Establish processes and reporting to help streamline the team’s operations and add value to retailer relationships

  • Devise strategies to help retail partners grow their business on Instacart through understanding of best practices

  • Engage, educate, collaborate, and problem solve with external partners at all levels of the organization




  • 10+ years previous experience; MBA preferred, but not required

  • Excellent communication skills with the ability to distill complex issues

  • Experience with large data sets and ability to extract business insights from analysis (Experience in SQL, Tableau preferred)

  • Comfort with ambiguity and a rapidly evolving business landscape

  • Solid stakeholder management skills, both for internal and external stakeholders

  • Quick communication response times

  • Ability to manage across functions and present to leadership

  • Creative problem-solver

  • Some travel required


Competitive compensation, benefits, & perks will be provided.

Instacart considers applicants for employment without regard to any prohibited ground of discrimination, and Instacart provides accommodation to applicants and employees with disabilities and as otherwise required in accordance with applicable laws.


About Instacart

You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical. 

Want to learn more about Instacart? Visit Instacart's website.