Senior Product Designer, Delivery

Instacart, San Francisco, CA

Groceries and home essentials delivered from local stores in 1 hour

Founded in 2012, Instacart is a leader in North American online groceries and one of the fastest growing companies in e-commerce. Instacart's same-day delivery and pickup services bring everyday essentials and fresh groceries to consumers in the U.S. and Canada in as fast as an hour. At Instacart, we believe that great people are the ingredients for success. We like to think that we are like a potluck, everyone brings something new, different and flavorful to the table. Our mix of thoughtful, inventive and neighborly employees work together to deliver our common goal, to make grocery shopping effortless, and give valuable time back to our customers. We believe that just as meals are best shared together, success is best shared together. If this excites you, then Instacart just might be the place for you. Welcome home.Our design team thrives on solving difficult problems and moving the key company metrics. Our work makes a large and profound impact on people's lives by saving them time and changing the way they shop for and think about food. Join us!

We're looking for a creative and thoughtful designer to join our Delivery team, which is responsible for providing reliable, flawless, and delightful delivery experiences for our customers by providing seamless tools for our shoppers. Your work will help ensure that every order delivery is perfect for our customers.

You'll help facilitate complex interactions and communications across our four-sided marketplace and make Instacart more efficient and simplify shopper workflows. As the designer on the delivery team, you'll help perfect the delivery experience by iterating on the in-app map experience and by defining the Instacart offline experience (i.e. when the shopper and customer meet at an important stage of the customer journey - the delivery of the order).

Want to learn more? Lettuce show you the way!

Your day to day...

  • Work cross-functionally with Product, Engineering, and other stakeholders to arrive at the best possible design solutions for our shoppers
  • Operate as a design generalist - you'll own nebulous problems from beginning to end, translate research insights into ideas that form new features, and design the workflows and detailed interactions to bring those ideas to life
  • Help define the team's product strategy and roadmap
  • Collaborate with the entire design team to create a cohesive and magical product experience for iOS and Android as well as responsive web
  • Help mentor other designers

You have...

We rely on our values to guide our decisions: Solve for the Customer, Every Minute Counts, This is Your Baby, Go Far, Together and Of Course, But Maybe. What does this mean for your role? We are looking for someone who has:

  • 3+ years designing exceptional experiences
  • A passion for design and continual experimentation, iteration, and optimization
  • Proven experience creating wireframes, prototypes, and UI specs and the flexibility and willingness to move from idea to whiteboard to execution quickly
  • Ability to make sound design decisions with qualitative and quantitative data as well as know how to acquire the data.
  • A thorough understanding of native iOS and Android platforms
  • A strong visual aesthetic and experience designing within brand guidelines and design systems as well as collaborating with the design team to evolve those guidelines and systems to move Instacart's products in new and bold directions
  • A strong sense of ownership
  • Service design experience is a plus

Want to see a slice of life at Instacart? Checkout #tasteofinstacart on Instagram and LinkedIn

Instacart is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression , sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

About Instacart

You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical. 

Want to learn more about Instacart? Visit Instacart's website.