Shift Lead

Instacart, Boston, Massachusetts

Groceries and home essentials delivered from local stores in 1 hour

This position is located in Boston

Instacart is building the best way for people anywhere in the world to shop for groceries. Since Instacart started in 2012, we’ve launched same-day delivery in 200 US markets. We are laser focused on delivering groceries from your favorite stores right to your door. We now cover over 60% of US households and aim to have 80% coverage by the end 2018—that's 90 million households! From a technology point of view, the platform is complex, rapidly scaling and processing millions of transactions in real-time all of the time. Our technology coupled with operational expertise enables Instacart to deliver fresh groceries in as little as an hour. This is a difficult problem to master and we are making it happen. Every day, we solve incredibly hard problems to create an experience for our customers that is absolutely magical.

The Shift Lead drives Instacart's success inside our partnered grocery stores by leading a team of in-store staff to create and maintain the Instacart Experience for our customers. The shift lead provides guidance and oversight of in-store operations with direction from the Local Operations Teams to drive improvements in our operations and shoppers as well as deliver perfect orders every time.

We need motivated and experienced leaders to help us deliver a magical experience to our amazing customers. Join us!


  • Manage in-store operations and staging area [daily]

  • Conduct order audits, shopper shadowing and coaching to provide shoppers with actionable feedback for improvement [daily]

  • Lead shopper on-boardings and training sessions [weekly]

  • Assist with project and process improvement + implementation [weekly]


  • High Emotional IQ

  • Ability to multitask and dynamically prioritize your day-to-day

  • Ability to be a leader rather than a manager

  • Ability to identify areas weakness or inefficiency and develop ways we can improve

  • Hustle - nothing is beneath you, do whatever it takes mentality

  • Qualified applicants must be able to do the following with or without a reasonable accommodation:
    • Lift up to 50 lbs regularly throughout shift 
    • Remain standing or walking, including up and down stairs, during shift 

About Instacart

You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical. 

Want to learn more about Instacart? Visit Instacart's website.