Instacart's Trust & Safety team takes data-driven, customer-first approaches to identifying patterns of fraudulent or other risk related activity and taking appropriate action. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.
The role will include a blend of areas from reviewing transactions in real time to prevent fraud, identifying fraudulent activities/ patterns, and handling internal escalations to provide services through the Instacart platform and much more.
This is a full time role, you are expected to work 40 hours/week.This is a non-exempt position, you will be paid hourly; this role is eligible for overtime.You may be scheduled to work 1 or 2 weekend days, your manager will assign your schedule based on your availability. This is a 6 month contract position
ABOUT THE JOB
Resolve customer & shopper account issues through timely email responses
Conduct investigations to detect fraudulent activities and suspicious acts
Complete live/ historical data reviews with detail-oriented approach
Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
1+ years experience in Fraud, Data Processing, or Support related fields OR strong academic record
Strong communication and writing skills with strong attention to detail, grammar, brand tone, and voice
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Understanding of the gig economy
Ability to make critical and sensitive issues quickly in a fast paced environment
Operate within a high degree of confidentiality
Proficient in Excel/ Google Sheets
Basic understanding of SQL is a plus
Weekends or holiday availability
You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical.