Instacart's Trust & Safety team takes data-driven, customer-first approaches to identifying patterns of misconduct and activity resulting in damages on the platform. In this role you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.
The role will include a blend of areas from reviewing claim and settlement submissions, insurance claims and handling internal escalations to provide services through the Instacart platform and much more.
ABOUT THE JOB
Resolve customer & shopper account issues through timely email responses
Conduct investigations to detect misconduct and fraudulent behavior
Review, consolidate, and verify submission documents
Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements
1+ years experience in Claims, Insurance, Customer Support, or Hospitality related fields OR strong academic record
Strong communication and writing skills with strong attention to detail, grammar, brand tone, and voice
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Experience reviewing, verifying, and processing claim submissions
Ability to make critical and sensitive issues quickly in a fast paced environment
Operate within a high degree of confidentiality
Proficient in Excel/ Google Sheets
Basic understanding of SQL is a plus
Thorough and detail-oriented
You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical.