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Senior Director, Data Science - Shopper & Fulfillment

Instacart, San Francisco, CA - Remote

Groceries and home essentials delivered from local stores in 1 hour


We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart is looking to hire an accomplished Sr. Director of Data Science with experience leading world-class teams at a high-growth company. In this position, you will partner with senior product and engineering leadership to grow and drive Instacart’s Shopper & Fulfillment team. The Shopper & Fulfillment team is the backbone of our business; it ensures that we are efficient as a business, and constantly improving. Within it sits the Marketplace team, which owns logistical problems of how to get goods from Point A to Point B in the most cost-effective, time-efficient way, and economic problems of balancing customer demand/shopper supply. There is a dynamic pricing component, relevant to both how we pay our shoppers, and the service fees we charge customers. The Shopper team also lives in this org, and tackles problems around shopper activations, engagement, and fraud. 

As the Sr. Director of Data Science for Shopper & Fulfillment, you’ll lead a growing team of ~45 data scientists that oversees all data, analytics, experimentations and insights across this industry-pioneering technology. You will define experimentation and analysis frameworks to help deepen our understanding of our efficiency. You will identify optimization opportunities, drive efforts to implement key metrics, and control the levers to influence them. You will be fostering a data-first approach to help our Shopper & Fulfillment team operate effectively, and will play a significant role in helping us grow our business over the next 2-3 years. You will be a trusted partner to Directors and VPs of Product and Engineering. We’re looking for an experienced leader who can hit the ground running and influence decision-making across the organization.

ABOUT THE JOB

  • Build and grow a high-performing team of data scientists
  • Oversee the design of rigorous experiments and interpret results to draw detailed and actionable conclusions
  • Lead the development of statistical models to extract trends, measure results, and predict future performance of our technologies & products
  • Enable objective decision making across the company by democratizing data through dashboards and other analytical tools
  • Use expertise in causal inference, machine learning, complex systems modeling, behavioral decision theory etc. to shape the future of our business
  • Present findings in a compelling way to influence Instacart’s leadership and product decision making

ABOUT YOU

Minimum Qualifications

  • 12+ years experience working in a quantitative role at a product company or a research organization
  • 7+ years of experience managing a team of data scientists, economists or product analysts
  • Ability to translate business needs into analytical frameworks & superior verbal and written communication skills
  • Ability to influence and collaborate in cross-functional capacity with leaders in engineering, product, finance, etc
  • Eagerness to learn, flexibility to pivot when needed, savviness to navigate and thrive in a dynamic environment, and a growth mindset needed to build a successful team and company
  • Experience in building and maturing Data Science teams and infrastructure in a startup environment

Preferred Qualifications

  • Graduate degree in Statistics, Analytics, Economics, or a related field
  • Experience working in the gig-economy, supply chain, ecommerce, or retail industries

#LI-Remote

Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.

About Instacart

You can choose from a variety of local stores including Whole Foods, Safeway, Costco, Mariano's and many more, as well as being able to mix items from multiple stores into one order. Every day, we solve incredibly hard problems to create an experience for our customers that is nothing short of magical. 

Want to learn more about Instacart? Visit Instacart's website.