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Lead Sales Coordinator

Intersection, Chicago

Using digital technology to transform the physical world


Who are we?

At Intersection, we are at the forefront of the smart cities revolution. Our mission is to improve daily life in cities and public spaces, with products that bridge the digital and physical worlds by delivering connectivity, information and content to enrich our everyday journeys and elevate the urban experience.

We pair our human-centered methodology with groundbreaking technology to design, develop, deliver, and maintain unique products and experiences in public space that deliver value to advertisers, cities, and consumers. Whether partnering with urban transit systems to revolutionize commuting and travel, with cities to transform how they connect with residents and visitors, or private developers to craft unforgettable experiences in neighborhoods and districts, our solutions are scalable platforms on which our clients can build the future.

Intersection is backed by Alphabet through its urban technology company Sidewalk Labs.

What is the Role?

Intersection is seeking an upbeat, energetic, and self-motivated Sales Coordinator Lead to join the Client Success Team and work in our Chicago office! This is a fast-paced, detail-oriented, and varied role that is perfect for someone looking to grow into a people management function within the media/advertising world.  The ideal candidate will have outstanding interpersonal and customer service skills, have a drive to learn and the ability to perform sales support responsibilities and thrive within a team environment.   Above all, this individual will provide full support to their Sales Account Executive(s), improve the sales cycles by aiding to activate new processes to ensure we live by “The Intersection Way” - maintaining a collaborative and consultative effort with our Clients.

Within your first month:

As a Sales Coordinator you will:

  • Train with your Manager, the Account Executives and Account Manager (your Pod) that you support
  • Onboard with one of the Client Success Sales Ambassadors
  • Take a deep dive into learning Intersections media and advertising offerings
  • Be a Mentee to other Sales Coordinators to learn the process and systems used within the sales support organization
  • Be exposed to all departments within Intersection and experience how they are part of the sales cycle

As a Manager, you will:

  • Manage, coach, and mentor a team of 6 Sales Coordinators across 2 offices:  five (5) in Chicago and one (1) in Minneapolis
  • Work closely with VP, Client Success and other Leads to improve procedures and processes for the Coordinator/Revenue team
  • Conduct monthly one-on-ones with each coordinator, as well as EOY and midyear performance reviews
  • Lead regional coordinator meetings
  • Take charge of new coordinators’ training pace and getting the new pod adjusted

Within your first three months:  

As a Sales Coordinator you will:

  • Build strong relationships with your Pod
  • Manage all inventory requests, inventory holds, market avails, media plans / proposals for your Account Executives/Account Managers book of business
  • Gain exposure and have daily communication with our Clients/Agencies
  • Own the pre-sale lifecycle of a contract:  initial market research to contract creation and execution, to artwork / specification requests, track production process
  • Manage all inventory requests, inventory holds, market avails, media plans / proposals for your Account Executives/Account Managers book of business
  • Own the pre-sale lifecycle of a contract:  initial market research to contract creation and execution, to spec requests, billing, mapping, track production process etc
  • You will research and document competitive requests

As a Manager, you will:

  • Build a strong cadence with your Team
  • Develop relationships with Managers, AE’s and GM’s as a part of managing a Team
  • Manage your Team through daily obstacles; work toward solutions
  • Develop a reputation for being a strong Mentor

Within your first six-nine months:  

As a Sales Coordinator & Manager you will:

  • Manage a strong rapport with your Pod
  • Support your Account Executives/Account Managers by generating and processing contracts, proposals, and presentations that enable Intersection to scale rapidly
  • Develop a reputation for being a solid resource and will develop the foundational knowledge of our business model and the various media products and assets
  • Develop a reputation for being a solid resource and will develop the foundational knowledge of our business model and the various media products and assets
  • Manage a Team for strong performing Sales Coordinators
  • You will be a member of a great team at Intersection!

You’re great for this role because:

  • Have a degree from an Accredited Institution
  • Have 2+ years relevant work experience in a customer-facing customer success, account management or strategic consulting organization; experience in people management is a plus
  • Multi-task a number of different items
  • Enjoy collaborating with people to get work done, but know when to take ownership of a task
  • Demonstrate a high level of accountability for your work and the work of your team
  • Have strong attention to detail and can spot and fix errors
  • Work fast but thoughtfully, and make suggestions for efficiencies along the way
  • Have knowledge of Salesforce, Adobe and Microsoft Office Suite and do not mind busy work utilizing these tools for RFPs

Intersection is an Equal Opportunity Employer.

About Intersection

Our mission is to improve daily life in cities and public spaces.

We believe that by joining the digital and physical worlds we can help people get the most out of the cities around them. Our products live in public locations, where people engage with them every day.

We enrich people's everyday journeys by delivering connectivity, information, and content that elevate the urban experience.


Be a Better Intersection Candidate

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Want to learn more about Intersection? Visit Intersection's website.