Release Specialist

ISN Corporation, Oklahoma City OK, US

Integrity & Intelligence

Duration: Full-Time

ISN is seeking a Release Specialist to support the HUD Sec-Held contract.

In this role, you will use some subject-matter knowledge and judgement to complete assignments consisting of numerous steps, varying in nature and sequence. 

  • Protects the privacy of borrowers by ensuring only those authorized are being provided confidential loan information. 
  • Responds to and processes tasks related to the Lien Releases of mortgage loans based on internal protocols, utilizes internal and external databases, as well as updates systems of record while maintaining accurate logs to maintain the effective processing and tracking of Lien Release related tasks. 
  • Responds to high volume of calls and correspondence for requests for information, updates, documentation (e.g., copies of loan documentation, lien releases, etc.), as well as questions from borrowers, third parties, and other departments.
  • Conducts systematic and timely follow-ups on Lien Release requests, identifies Lien Release process-related issues, and prioritizes workflow to ensure all Lien Release tasks are processed within required timeframes.
  • Follows procedures, while providing support, as needed, with audits and other loan servicing functions, and adheres to company, investor and insurer guidelines. 
  • Works independently or with a group in a fast-paced environment to meet goals and deadlines 
  • Builds strong relationships with coworkers for the creation of a positive, collaborative working environment and the preservation of high morale.
  • Exercises good judgment with the application of ISN and client policies/procedures/requirements as they relate to Claims-related tasks and other inquiries.
  • Performs other tasks as assigned.

  • Must be able to obtain a Public Trust
  • Must be able to pass a government background check
  • High School Graduate or General Education Diploma (GED)
  • Candidate should have a minimum 1-2 years related experience
  • Must have a complete understanding and knowledge of loan documentation as well as any other collateral documents relating to the process of Lien Releases.
  • Ability to use basic computer programs, including Microsoft Word, Excel, and Outlook
  • Ability to manage a high-profile and highly-regulated process within defined timeframes
  • Ability to work with minimal supervision and very high attendance track record
  • Must be detailed, organized, self-motivated, and a disciplined problem-solver 
  • Excellent critical thinking, mathematical skills, and very high data entry accuracy levels
  • Target oriented and able to deliver based on targets and deadlines
  • Added advantage if knowledge of Partial Claims, Hope for Homeowners (H4H), NEHEMIAH, Asset Control Area (ACA), 235-INSURED, Good Neighbor Next Door (GNND), Emergency Homeowners Loan Programs (EHLP) 

ISN Corporation is an Equal Opportunity Employer

ISN Corporation is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability status, marital status, genetic information, or any other characteristic protected by law.

ISN Corporation is a Drug-Free Workplace. Candidates are required to pass a pre-employment background investigation before beginning employment.

About ISN Corporation

ISN Corporation has provided the very best technical solutions and talent to Federal, State, and Local Governments for nearly 40 years. ISN Corporation focuses on helping federal agencies run programs to ensure the highest level of quality, timeliness, and integrity and to eliminate fraud, waste, and abuse. ISN’s technology-based approaches not only achieve results but allow our clients and partners to meet their missions with full compliance. ISN’s work has included field service management, investigations, property management, contractor oversight, audit and inspection services, software and application development, litigation support, and independent quality control services. ISN also prides itself on ensuring proper eligibility determinations for program participation, and access occurs.

ISN Corporation

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