Director, CRM and Retention

Jet, Hoboken, NJ

Building a better shopping experience.

The Director, CRM and Retention is responsible for building and executing Jet’s retention marketing and loyalty strategies. Your ultimate goal is to drive customer lifetime value. 

Challenges you’ll be tackling

  • Driving repeat purchase behavior across Jet’s existing customer file – from onboarding/activation through highly loyal, frequent shoppers and lapsed consumers.
  • Leading email and mobile push channel strategy and performance team.
  • Displaying expertise in retention marketing, loyalty program constructs, customer segmentation and analysis and digital marketing. 


  • Create and drive strategy around cross-channel, segment based marketing across our existing customer base, initially leveraging channels like email and mobile push and expanding to additional channels.
  • Create cohesive customer life-cycle strategy with targeted programs for specific customer groups, including win back, category expansion and onboarding.
  • Build, test and scale loyalty program and loyalty assets that deliver against goal of driving increased LTV.
  • Develop robust, iterative and scalable channel test/learn strategy, inclusive of consistent performance reads with go-forward recommendations.
  • Develop and manage overall customer contact strategy – driving towards a goal of targeting customers at the right time, in the right format with the right content for them.

How you’ll know it’s right

  • If you can drive results and solve problems in fun and creative ways…
  • If you want to do things in our industry that have not been done…
  • If you want to be a part of one of the fastest growing e-commerce companies around where the only constant is change…

We think you’d look great in purple!


  • 10+ years of marketing experience with a focus on loyalty, retention and performance marketing.
  • Bachelors Degree

Bonus points

  • Focus on e-commerce or retail a plus.

 About Jet

Jet.com is changing the way the world shops. Founded on three simple values – trust, transparency and fairness – Jet is powered by a real-time pricing engine that finds innovative ways to pull costs out of the supply chain, creating more value for shoppers, retailers, and brands. Based in Hoboken, NJ—just ten minutes from Manhattan—our team of builders, thinkers, risk-takers, and dreamers is pushing the boundaries to create a world-class shopping experience. To win, we need people like YOU: curious, determined, and outrageously passionate. Sound like a fit? Let’s make a date.


About Jet

At Jet, our goal is to reshape the landscape of e-commerce forever and make a lasting difference in people’s lives.


Want to learn more about Jet? Visit https://jet.com