Uncubed

Senior Analyst, Partner Operations and Integration

Jet, Hoboken, NJ

Building a better shopping experience.


The Senior Associate, Partner Operations and Integration is responsible for supporting the business growth of Jet’s growing retailer base. You will become an expert on the retailer product and provide category specific integration optimization and support. Your ultimate goal is to support all retailer challenges throughout the integration lifecycle.

What you’ll be working on

  • Serve as a key point of contact between Jet and connecting retail partners throughout the integration process to promote the Jet brand and address technical and API related questions
  • Support business strategy and account segmentation/prioritization activities using a structured/data-driven approach
  • Leverage reporting tools and conduct analyses in order to monitor team success metrics and key performance indicators against team goals and industry benchmarks

 Responsibilities

  • Interact cross-functionally as necessary to investigate and solve technical retailer questions and issues
  • Collaborate with retailers as needed to identify issue root causes, determine solutions, and ensure issue resolution
  • Create and publish a variety self-service tools and features on the Jet support site (e.g. FAQ’s, Tips & Tricks, Instructional Videos, Webinars)
  • Provide feature and requirements requests to Jet retailer product team
  • Assess and make recommendations to optimize service provided to Jet retailers
  • Support execution of basic analyses to monitor retailers’ performance and adherence to Jet quality standards

About You

You’re a risk taker, a dreamer that delivers, you have and can implement big ideas with a positive attitude. You pride yourself on being the first of your friends and colleagues to know what’s happening in the world and staying “in the know.” You have a passion for Operations. You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills:

Qualifications

  • 2 - 4 years in a similar role (Client Facing Technical Role)
  • Interest in B2B operations with long term interests in Product Management, Technical Program Management, or Operations Team Management
  • Working experience with different technologies and frameworks (APIs, SQL, SDLC)
  • Technical and Business Client Management Experience
  • Excellent analytical, organizational, and written/verbal communication skills
  • Ability to manage multiple, time-sensitive projects and competing priorities simultaneously, to work independently, and to drive projects to completion with minimum guidance and high attention to detail
  • Ability to think strategically, to structure problems independently, and to recognize trends and make recommendations using data

Bonus points

  • Experience building and training a team
  • A technology and business focused degree
  • Experience in E-Commerce
  • Startup Experience a plus

About Jet

Jet is reshaping ecommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan), we are a shopping site on the relentless pursuit to build the greatest customer experience in the world. At Jet, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple.

 

 

 

 

About Jet

At Jet, our goal is to reshape the landscape of e-commerce forever and make a lasting difference in people’s lives.

Jet

Want to learn more about Jet? Visit https://jet.com