Manager, Employee Relations

Jet, Hoboken, NJ

Building a better shopping experience.

The Manager, Employee Relations is responsible for consulting and providing counsel/recommendations to leaders and managers while resolving issues or general complaints. Your ultimate goal is to provide education to the manager and associate population on best practices and be responsible to partner with the broader HR team on facilitated educational sessions around feedback and performance improvement. This position will report directly to the Director, Employee Relations which is based out of the San Bruno, California Walmart eCommerce location.  

What you’ll be working on

  • In partnership with other teams this role will be responsible for investigating concerns and complaints while ensuring a resolution has been met that meets policy and business needs, as well as driving performance management and improvement.
  • The ideal candidate will be able to balance business needs and manager assessment while listening to the associate perspective.
  • The Manager, Employee Relations will be responsible to effectively partner with the business and act as a liaison for the associate population.


  • Manages partnerships with client groups and associate populations
  • Documents and reports employee relations activities and shared trends and patterns with appropriate client leaders and Human Resources Business Partners (HRBP).
  • Ensures compliance with associate-related policies, procedures, and local, state, and federal laws and regulations
  • Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Partners with Talent Development team and business partners to develop and deliver appropriate educational sessions to associates and managers
  • Partners with managers, associates, legal counsel, and HRBP in administering company policies and procedures
  • Provides and supports the implementation of business solutions that support business workflows and growth to the organization

About you

You’re a risk taker, a dreamer that delivers, you have and can implement big ideas with a positive attitude. You pride yourself on being the first of your friends and colleagues to know what’s happening in the world and staying “in the know.” You have a passion for Employee Relations. You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills:

  • Experience in working with large, matrixed client groups in multiple locations while ensuring trusted partnerships with those clients (varied states, locations and business units)
  • Familiarity with managing multiple competing priorities while engaging with varied partners across the organization
  • Capacity to self-guide and make decisions of varying degree while aligning multiple leaders across the organization
  • Ability to make decisions in partnership with client groups and HR/Legal stakeholders
  • Experienced in client and stakeholder collaboration and a trusted thought partner
  • Ability to use good to great judgment in difficult situations and be confident in decision making to final outcome
  • Experience with document review and effectively communicating policies and practices
  • Experience and training in emotional intelligence a plus 


  • Bachelor’s degree and 4 years of experience OR 7 years of experience of progressive experience in HR generalist activities and employee relations
  • Working Logistics: Travel between corporate locations, additional travel required to remote offices
  • Knowledge of employment law (multi-state), compliance, employee relations subject matter expertise required

Bonus points

  • Familiarity and experience with HRIS, case management tracking systems and methods to track and analyze data

About Jet

Jet is reshaping ecommerce as we know it. Based in Hoboken NJ (just 10 min from Manhattan), we are a shopping site on the relentless pursuit to build the greatest customer experience in the world. At Jet, we believe in bold. That means taking risks, asking “why not”, looking where no one’s looked before and crushing it! Our engineers are utilizing and building world class technologies, to optimize the supply chain, remove unnecessary costs, sprinkle in some surprise and delight all while saving consumers every penny possible and we’re just getting started. At Jet, we have worked hard to build a culture that stresses the importance of learning and of sharing knowledge. If you want to be part of the team that is disrupting the shopping norm and you’re capable of smashing the status quo, we have a hunch you’d look good in purple.

About Jet

At Jet, our goal is to reshape the landscape of e-commerce forever and make a lasting difference in people’s lives.


Want to learn more about Jet? Visit https://jet.com